FAQ

We offer a secure parking space at a rate of 21 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

To submit your feedback, please send an email to: reception.lille@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Definitely, Mama Shelter Lille has a restaurant:


• Restaurant Mama Lille:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:59.
 • Price range: $$

Restaurant Mama Lille menu
Restaurant Mama Lille drink list
Restaurant Mama Lille kids menu
Restaurant Mama Lille website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

Mama encourages you to work, eat, play and stay all under one roof. So of course, she has provided all the necessary facilities to go get your goals, whether you are holding an informal meeting or a larger conference . And when the day is done, Mama invites you to unwind. Info: here For inquiries please ask me.

We are pet friendly and your best friend is welcome with a couple of conditions:
• Free
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

• Mama Lille:
For more information about restaurant reservation, click HERE.

You are able to check in anytime after 15:00.
We do not offer an early check-in.

To request an invoice, please send an email to: lille@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

The rooms that offer twin/split bed options are Large Mama Double Double and Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

These rooms are intercommunicating each other:
- Medium Mama Double
- Medium Mama Twin
- Large Double Double

We have 112 rooms.

• 7 Small Mama Double of 17 m² with a capacity of up to 2 guest(s).
• 78 Medium Mama Double from 18 to 21 m² with a capacity of up to 2 guest(s).
• 12 Large Mama Double from 23 to 27 m² with a capacity of up to 2 guest(s).
• 4 XXL Mama from 37 to 38 m² with a capacity of up to 4 guest(s).
• 4 Large Mama Double Double of 27 m² with a capacity of up to 4 guest(s).
• 7 Medium Mama Twin of 20 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries, baguette.
. Eggs: scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits.
. Dairy: butter, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: coffee, espresso, fresh fruit juice, hot chocolate, cappuccino, american coffee.
. Others: jams, honey.

Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 queen size bed(160x200cm)
Large Mama Double rooms have 1 queen size bed(160x200cm)
XXL Mama rooms have 1 king size bed(180x200cm) and 1 sofa bed(140x195cm)
Large Mama Double Double rooms have 2 double beds(140x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)

Pillows:
  • hypoallergenic

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

To make a business meeting room reservation, please send an email to: lille@mamashelter.com with the following information:
 • Date
 • Number of days
 • Start time
 • End time
 • Number of attendees
 • Number of meeting rooms
 • Number of accommodation (if needed)
 • Special requests
 • Phone number
 • Email address

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.lille@mamashelter.com.

All rooms have a shower.

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LILSHE
• Sabre RT 325909
• Galileo RT F2599
• Worldspan RT ERLIL

The city tax is 1.65 EUR per person per day

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: lille@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

During the day we can offer the following services:
• Designation : from 11:00 to 17:00 from 89 EUR

To make a day-use booking, please send an email to: lille@mamashelter.com with the following information:
 • Desired date
 • Desired check-in time
 • Desired check out time
 • Number of adults
 • Number of children
 • Number of baby cots
 • Number of room(s)
 • Email address
 • Phone number