WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Lisboa

Fermé ! | Le Rooftop est fermé pour la saison d'hiver.
For group reservations please contact joana.pinheiro@mamashelter.com or diogo.horta@mamashelter.com

Definitely, Mama Shelter Lisboa has a restaurant:

• Restaurant Mama Lisboa Restaurant:
• Mediterranean, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$

Restaurant Mama Lisboa Restaurant menu

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 160 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

To submit your feedback, please send an email to: lisboa@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Our brunch is available every Sunday from 12:00 to 4:00 p.m.
Sundays buffet service for 35 EUR per person. Children until 11 years is 15 EUR.
* Prices may vary according to special events in Mama's calendar

• Mama Lisboa Restaurant:
For more information about restaurant reservation, click HERE.

You are able to check in anytime after 15:00.
We do not offer an early check-in.

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

We are sorry, we don't have a parking lot.
The closest parking space:
• Parque Alexande Herculano Telpark
• R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
• Click here
Parque Alexande Herculano Telpark
R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
The distance is 0.3 km from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 16:00, subject to availability.
The price is 60 EUR per room.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

We have 130 rooms.

• 41 Small Mama Double of 17 m² with a capacity of up to 2 guest(s).
• 67 Medium Mama Double from 17 to 19 m² with a capacity of up to 2 guest(s).
• 16 Medium Mama Twin from 19 to 20 m² with a capacity of up to 2 guest(s).
• 4 Large Mama Double from 25 to 29 m² with a capacity of up to 3 guest(s).
• 2 Medium Mama with Terrace of 17 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Breakfast is open to guests and visitors:
• Price per adult: 19 EUR
• Price for kids (under 11) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Unfortunately, we do not have a gym.
We can recommend you this one below:
Fitness Hut Marquês de Pombal
R. Alexandre Herculano 2, 1150-006 Lisboa, Portugal
The distance is 0.7 km from the property
Directions

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

All our bathrooms are equipped with hair dryer, towels , cotton swabs and all in one solid soap.
Upon request, we can also provide bedroom slippers.

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Do you want to cancel a reservation?

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

Opening 12 of January 2022!
Between the Avenida da Liberdade and Principe Real, Mama couldn't find a better place for you to discover Lisbon’s lifestyle.

Please contact francisco.moreira@mamashelter.com

The city tax is 2 EUR per person per day and it is not included in your rate

To request a room upgrade, please send an email to: lisboa@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

We do not offer any specific discount for early bookings.

During the day we propose day use service. The rates are flexible and depends on the period and the length of the stay.

To make a day-use booking, please send an email to: lisboa@mamashelter.com with the following information:
• Desired date
• Desired check-in time
• Desired check out time
• Number of adults
• Number of children
• Number of baby cots
• Number of room(s)
• Email address
• Phone number

To request a late checkout, please send an email to: reception.lisboa@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address

FAQ

You have a question ? We are here to answer you

Mama Thanks You!

Mama Thanks You!

Your booking was successful

You've been added to our waiting list!

Mama Thanks You!

Your request was successfully sent