WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Lisboa

Is there a rooftop terrace at the Mama Shelter Lisbon hotel ?

Open| The rooftop is open! Mon - Thu 5pm to 11pm / Fri - Sun - 4pm to 11pm
For group reservations please contact joana.pinheiro@mamashelter.com or diogo.horta@mamashelter.com

Is there a restaurant in Mama Shelter Lisbon hotel ?

Definitely, Mama Shelter Lisbon has a restaurant:

• Restaurant Mama Lisboa Restaurant:
• Mediterranean, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$

Restaurant Mama Lisboa Restaurant menu

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 160 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

Can I book a table in the restaurant of the Mama Shelter Lisbon hotel?

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For more information about restaurant reservation, click HERE.

How can I provide feedback about my stay at the hotel Mama Shelter Lisbon?

To submit your feedback, please send an email to: lisboa@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Does Mama Shelter Lisbon hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements:
Available at all times : Low carb Vegan and Vegetarian.
Not available on the menu: Any other dietary requirement ask the responsible.

Does Mama Shelter Lisbon hotel offer brunch?

Our brunch is available every Sunday from 12:00 to 4:00 p.m.
Sundays buffet service for 35 EUR per person. Children until 11 years is 15 EUR.
* Prices may vary according to special events in Mama's calendar

What time is breakfast served at hotel Mama Shelter Lisbon?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Mama Restaurant.

We cannot serve breakfast in room.

What is supplied in the bathrooms at Mama Shelter Lisbon hotel ?

All our bathrooms are equipped with hair dryer, towels , cotton swabs and all in one solid soap.
Upon request, we can also provide bedroom slippers.

Does Mama Shelter Lisbon hotel offer any entertainment programs?

DJ set, live entertainment and much more....
Click here for more details.

What time is the check in at Mama Shelter Lisbon hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Do you accept kids at Mama Shelter Lisbon hotel ?

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:
•between 7 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: lisboa@mamashelter.com.

Is there a bar at Mama Shelter Lisbon hotel ?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open to public

• Pets are accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV and Live entertainment
• No happy hour

- Have a look at our menu
- See our drink list here
- Click here for more details

How to recover lost items from Mama Shelter Lisbon hotel?

Please send us an email at reception.lisboa@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

What is the cancellation policy for Mama Shelter Lisbon hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does the Mama Shelter Lisbon hotel provide laundry services ?

We offer laundry services :

What is the price of breakfast at Mama Shelter Lisbon hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 19 EUR
• Price for kids (under 11) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Can Mama Shelter Lisbon hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?

We are not able to accommodate special requests.

Can guests receive packages at the Mama Shelter Lisbon hotel?

We do accept deliveries up to 5 KG. Make sure to have your parcel delivered at this address:
R. do Vale de Pereiro 19, 1250-192 Lisboa, Portugal

What is Mama Shelter Lisbon hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Lisbon hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Are there any discount codes at Mama Shelter Lisbon hotel ?

We do not have any promo code available.

Why is it better to book directly at Mama Shelter Lisbon hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Lisbon hotel ?

Opening 12 of January 2022!
Between the Avenida da Liberdade and Principe Real, Mama couldn't find a better place for you to discover Lisbon’s lifestyle.

What are the payment methods accepted at Mama Shelter Lisbon hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Lisbon hotel work with travel agents ?

Please contact francisco.moreira@mamashelter.com

What is the amount of the city tax at Mama Shelter Lisbon hotel ?

The city tax is 2 EUR per person per day and it is not included in your rate

What are Mama Shelter Lisbon hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

What is the minimum night stay at the Mama Shelter Lisbon hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Lisbon hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

How early can I book a room at the Mama Shelter Lisbon hotel ?

We do not offer any specific discount for early bookings.

FAQ

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