WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Taxes included in the price of accommodation. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

How can I provide feedback about my stay at the hotel Mama Shelter London?

To submit your feedback, please send an email to: reception.eastlondon@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

What are the payment methods accepted at Mama Shelter London hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We do not accept cash payments.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Is the reception at hotel Mama Shelter London open 24/7?

The front desk is open 24/7

Does Mama Shelter London hotel offer any entertainment programs?

DJ set, live entertainment, and much more... Check our calendar of events here
Looking for Karaoke? Rates: 20GBP/per person for 2 hours for 1 room (reservation of 2 hours min. required). Groups of a minimum of 6 people.

What time is breakfast served at hotel Mama Shelter London?

Breakfast is served daily from 07:00 to 11:00 and from 08:00 to 11:00 on weekends.
The breakfast is served in Mama Restaurant on the Ground Floor. .

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What time is the check out at Mama Shelter London hotel ?

Check-Out time 12h.
Late check-out is available at an additional price of GBP19 per hour.

Is there a coworking space at the Mama Shelter London hotel ?

We are sorry, we do not have any co-working spaces.
Here's what I have found for you:
• Salty Commune Coworking Space in Hackney
6 Yorkton St, London E2 8NH, United Kingdom
Details - Directions

Do rooms at Mama Shelter London hotel include a welcome tray, coffee machine or kettle?

See our welcome tray options below:
All accommodations:
• Welcome tray refill: daily

Is there a restaurant in Mama Shelter London hotel ?

Definitely, Mama Shelter London Shoreditch has a restaurant:

• Restaurant Mama Shelter:
• European, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 07:00 to 23:00.
• Price range: $$

Restaurant Mama Shelter menu
Restaurant Mama Shelter drink list
Restaurant Mama Shelter kids menu
Restaurant Mama Shelter website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu (link)
• High chairs
• No dress code is required

Is there a room service at Mama Shelter London hotel ?

We don't provide room service.

How many rooms are there at Mama Shelter London hotel ?

We have 194 rooms.

• 70 Small Mama from 11 to 15 m² with a capacity of up to 3 guest(s).
• 70 Medium Mama from 17 to 20 m² with a capacity of up to 3 guest(s).
• 54 Large Mama from 21 to 35 m² with a capacity of up to 4 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Is there a bar at Mama Shelter London hotel ?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open on Mon, Tue, Wed, Fri, Sat and Sun.
• Mon: from 08:00 to 23:30.
• Tue: from 08:00 to 23:30.
• Wed: from 08:00 to 23:30.
• Fri: from 11:00 to 00:30.
• Sat: from 11:00 to 00:30.
• Sun: from 09:00 to 23:00.
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour

- Have a look at our menu
- See our drink list here
- Click here for more details

What is supplied in the bathrooms at Mama Shelter London hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and shower cap
Upon request:
• For free:
Cotton swabs
• At an extra charge:
Bedroom slippers 6 GBP
Toothbrush 6 GBP
Toothpaste 7 GBP
Not available:
Bathrobe, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Are pets (dogs and cats...) allowed at Mama Shelter London hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 12 Kg Maximum Weight
• Free
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Do you accept kids at Mama Shelter London hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.eastlondon@mamashelter.com.

What is Mama Shelter London hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter London hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter London hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter London hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter London hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter London hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LONTER
• Sabre RT 189360
• Galileo RT F3139
• Worldspan RT HELON

What is the amount of the city tax at Mama Shelter London hotel ?

There is no city tax

What are Mama Shelter London hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter London hotel?

To request a room upgrade, please send an email to: eastlondon@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter London hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter London hotel ?

Please contact our reservations/sales department to receive a long stay discount (minimum 14 nights) via eastlondon@mamashelter.com

Does Mama Shelter London hotel do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 69 GBP

Can I make a day use or day pass reservation at the Mama Shelter London hotel ?

For more information about day-use reservation, click HERE .

Is it possible to request a late check-out at the Mama Shelter London hotel?

To request a late checkout, please send an email to: reception.eastlondon@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address

May we leave our luggage before check in, at Mama Shelter London hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

FAQ

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