WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Taxes included in the price of accommodation. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

You are able to check in anytime after 15:00.
We do not offer an early check-in.

To submit your feedback, please send an email to: reception.eastlondon@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

To request an invoice, please send an email to: reception.eastlondon@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

We are sorry, we don't have a parking lot.
The closest parking space:
• Euro Car Park Shoreditch
• Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
• Click here
Euro Car Park Shoreditch
Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
The distance is 1.6 km from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• ubitricity Charging Station, 98A Temple St, London E2 6QQ, United Kingdom
• The distance is 0.9 km from the property
• Directions

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Free Motorcycle Parking, 26 Finsbury Square, London EC2A 1DS, United Kingdom
• The distance is 2.4 km from the property
• Directions

This is our address
437 Hackney Rd, London E2 8PP, UK.
Click on DETAILS to see it on the map

Check-Out time 12h.
Late check-out is available at an additional price of GBP19 per hour.

We are pet friendly and your best friend is welcome with a couple of conditions:
• 12 Kg Maximum Weight
• Free
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

The front desk is open 24/7

Definitely, Mama Shelter London Shoreditch has a restaurant:

• Restaurant Mama Shelter:
• European, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 07:00 to 23:00.
• Price range: $$

Restaurant Mama Shelter menu
Restaurant Mama Shelter drink list
Restaurant Mama Shelter kids menu
Restaurant Mama Shelter website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu (link)
• High chairs
• No dress code is required

DJ set, live entertainment, and much more... Check our calendar of events here
Looking for Karaoke? Rates: 20GBP/per person for 2 hours for 1 room (reservation of 2 hours min. required). Groups of a minimum of 6 people.

We don't provide room service.

Secure luggage storage is available for all our guests for free before check-in and after check-out.

We offer continental, English breakfast.
See menu items below:
. Breads & cakes: toasts, baguette, pancakes, muffins, pastries.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, cheese, skimmed milk, whole milk.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, espresso, coffee.
. Others: honey, jams.

Small Mama rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 2 double beds(140x200cm)

See our welcome tray options below:
All accommodations:
• Welcome tray refill: daily

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We do not accept cash payments.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LONTER
• Sabre RT 189360
• Galileo RT F3139
• Worldspan RT HELON

There is no city tax

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: eastlondon@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

Please contact our reservations/sales department to receive a long stay discount (minimum 14 nights) via eastlondon@mamashelter.com

During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 69 GBP

For more information about day-use reservation, click HERE .

To request a late checkout, please send an email to: reception.eastlondon@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address

FAQ

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