WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Tax: 14% + local tourist tax: 1.5%. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

We have a rooftop where you can enjoy the view. It is open all year long daily from 12:00 to 00:00
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

Definitely, Mama Shelter Los Angeles Hollywood has a restaurant:

• Restaurant Mama Restaurant:
• Contemporary, Casual Dining
• Open on Wed, Thu, Fri, Sat and Sun.
• Open all year.
• Opening times:
• Wed: from 07:00 to 22:30.
• Thu: from 07:00 to 22:30.
• Fri: from 07:00 to 22:30.
• Sat: from 08:00 to 22:30.
• Sun: from 08:00 to 22:30.
• Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required

For more information about rooftop reservation, click HERE .

We offer a secure parking space at a rate of 55 USD/day.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
We offer a valet parking service for 55 USD/day.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.

To request an invoice, please send an email to: reception.la@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

To submit your feedback, please send an email to: losangeles@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: losangeles@mamashelter.com.

DJ set, live entertainment and much more....
Click here for more details.

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 USD per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Our city tax is 9.5% and it is included in the rate.

We offer continental, American breakfast.
See menu items below:
. Breads & cakes: toasts, pancakes, pastries.
. Eggs: fried eggs, scrambled eggs.
. Cereals: cereals, porridge.
. Fruits & vegetables: salad.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: american coffee, cappuccino, espresso, fresh fruit juice, tea.
. Others: honey, jams.

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Tue: from 17:00 to 00:00
• Sun: from 10:00 to 00:00
• Sat: from 10:00 to 00:00
• Fri: from 17:00 to 00:00
• Thu: from 17:00 to 00:00
• Wed: from 17:00 to 00:00
• Mon: from 17:00 to 00:00
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: Live entertainment
• Happy hour: from 16:00 to 18:00

- Have a look at our menu
- See our drink list here
- Click here for more details

Breakfast is open to guests and visitors:
• Price per adult: 15 USD
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

We do not offer welcome tray service.

The front desk is open 24/7

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Do you want to cancel a reservation?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LAXMLA
• Sabre RT 282963
• Galileo RT B4761
• Worldspan RT MALAX

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: losangeles@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

The longer you stay, the more you save. Ask me for quote.

Book in advance and save with the Advance Saver Rate. Ask me for a quote.

Check-out is until 12:00.

We are not able to offer late check-outs

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Breakfast is served daily from 07:00 to 13:00 and from 08:00 to 15:00 on weekends.
The breakfast is served in The main restaurant. .

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

FAQ

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