WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax : €0.99 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

We offer a secure parking space at a rate of 21 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

To submit your feedback, please send an email to: reception.lyon@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Definitely, Mama Shelter Lyon has a restaurant:

• Restaurant Mama Restaurant Lyon:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$

Restaurant Mama Restaurant Lyon menu
Restaurant Mama Restaurant Lyon drink list
Restaurant Mama Restaurant Lyon kids menu
Restaurant Mama Restaurant Lyon website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 170 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu (link)
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Do not forget to add our Pet-Friendly package during your reservation, it's free ;)
• Pets are accepted in all bars and restaurants.

To request an invoice, please send an email to: reception.lyon@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

Unfortunately, we do not have a gym.
We can recommend you this one below:
L'Appart Fitness
74 Av. Jean Jaurès, 69007 Lyon, France
The distance is 0.2 km from the property
Directions

We offer French, English breakfast.
See menu items below:
. Breads & cakes: baguette, brown bread, toasts, pastries.
. Eggs: omelettes, scrambled eggs, boiled eggs, fried eggs.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: cheese, butter, whole milk, yogurts.
. Meat & fish: cold meats, bacon, sausages.
. Drinks: cappuccino, fresh fruit juice, espresso, coffee, hot chocolate, american coffee, tea.
. Others: jams, honey.

Breakfast is open to hotel guests and visitors.
The price per adult is 21 EUR on site, 19EUR if added at the time of booking the overnight stay.
The price for children is 10EUR.

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel and shampoo
Upon request:
• For free:
Cotton swabs
• At an extra charge:
Toothbrush 6 EUR
Toothpaste 8 EUR
Not available:
Bathrobe, bedroom slippers, hair conditioner, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

• Mama Restaurant Lyon:
For more information about restaurant reservation, click HERE.

Do you want to cancel a reservation?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

The hotel offers a brunch on Saturdays and Sundays from 12:00 to 15:30.
The price is 42 EUR per adult
Menu brunch: here

We have a wide range of meeting rooms adapted to corporate events and professional gatherings Info: here For inquiries please ask me.

Take a look at our bar details below

Mama BAR:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 07:00 to 01:30
• Open to public

• Pets are accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• Casual
◦ For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
◦ For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
• Free services: Live entertainment
• No happy hour

- Click here for more details

We don't provide room service.

We do not offer welcome tray service.

Our restaurant is able to accommodate the following dietary requirements.

Available at all times:
Vegan and vegetarian.

Available upon request (let us know at check-in):
Gluten-free.

Not available on our menu:
Almond-free, dairy-free, egg-free, halal, hypoallergenic, kosher, low carb, nut-free, organic, peanut-free, seafood-free, sesame-free and soy-free.

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Economy.
More info here

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LYSMAM
• Sabre RT 185126
• Galileo RT 97390
• Worldspan RT MALYS

The city tax is 1,65 EUR per person per day and it is not included in the room rate

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: lyon@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

We offer long-stay discounts
-05% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

FAQ

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