Sleep
Mama
Stylishly designed, 125 rooms 
, varying from cozy to super-size, are spread over six floors, fitted with 5* bedding, smart screens and schemes reflecting the palette of the Mediterranean. Mama has made sure they’re cool in the summer and warm during rare cooler spells.
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Small Mama
Kitted out for a dreamy night’s sleep, the Small Mama Double has everything you need to kick back and relax. Think free Wi-Fi and movies on demand, 5* bedding, organic solid amenities and space to cozy up in. Sleeps up to 2.
From 15 to 17 m²
2 people
Queen size bed (160x200cm)
Free movies (including X-rated)
Organic solid amenities
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Medium Mama
A magical Marseille refuge, Mama’s Medium features up to 21 m² of generous space to relax in. You’ll find all of the essentials and extras that Mama loves to provide in this comfortable double: luxury linens, free Wi-Fi and movie streaming, organic solid bath products, mini fridge, safe and desk. Sleeps 2.
From 17 to 21 m²
2 people
Queen size bed (160x200cm)
Free movies (including X-rated)
Organic solid amenities
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Large Mama
Whether you’re after a twin or a double, the Large Mama is a roomy 21-27 m² haven, perfect for couples, colleagues, friends and sharers. We’re talking playful luxury with quirky décor, 5* bedding, a desk and free movies and Wi-Fi for relaxing. There’s also a family option, providing a sofa bed for the kids. Sleeps 3.
From 21 to 27 m²
From 2 to 3 people
Queen size bed (160x200cm) or Queen size bed + sofa bed (140x200cm) or 2 twin beds (90x200cm)
Free movies (including X-rated)
Organic solid amenities
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XXL Mama
Mama loves families and has a heart big enough to welcome them all, super-comfortably. The XXL Mama Family comfortably sleeps 4, with a double bed and two single beds across connecting Medium rooms. Free streaming means cartoons galore, not to mention some chill-out movies for when the kids are asleep. Mama likes to large it up.
From 34 to 42 m²
4 people
Queen size bed (160x200cm) + Simple bed (90x200cm)
Free movies (including X-rated)
Organic solid amenities
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From 15 to 17 m²
2 people
Queen size bed (160x200cm)
Free movies (including X-rated)
Organic solid amenities
An ideal stay
Luxury bedding
Free movies
Organic solid amenities
A 5* bedding, plushy and cosy for a restful and peaceful sleep. Toiletries are organic and solid, better for the planet and for your skin. Large screens to watch movies, including X-rated, for free.
Frequently Asked Questions
ANSWER.
To reach the hotel staff, please find the details for each department below:
Reception
Email: reception.marseille@mamashelter.com
Phone:+33484352000
Toll-Free #:Not available
SMS: Not available
Reservation
Email: marseille@mamashelter.com
Phone:+33484352000
Toll-Free #:Not available
SMS: Not available
Events
Email: events.marseille@mamashelter.com
Phone:+33484352000
Toll-Free #:Not available
SMS: Not available
Restaurant
Email: food.marseille@mamashelter.com
Phone:+33484352000
Toll-Free #:Not available
SMS: Not available
ANSWER.
To submit your feedback, please send an email to: reception.marseille@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
ANSWER.
There is a garage under the hotel but you can't book it.
Its entrance is reserved for Mama Shelter clients and is accessible by collecting a ticket at the pay station, without booking.
The height is 1.90m
You can also park in our car park if you are only coming to eat or have a drink with us.
If you stay one night, it costs 19 EUR et for three hours 10 EUR
ANSWER.
To request an invoice, please send an email to: reception.marseille@mamashelter.com with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
ANSWER.
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: marseille@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
ANSWER.
Definitely, Mama Shelter Marseille has a restaurant:
• Restaurant Mama Restaurant Marseille:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 14:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 70 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
ANSWER.
We are pet friendly and your best friend is welcome with a couple of conditions:
• FREE
• Domesticated pets
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.
ANSWER.
You are welcome to check in anytime after 15:00.
We can offer you an early check-in from 12:00 for 50 EUR per room
Guests who arrive early can use our facilities free of charge before check-in.
ANSWER.
To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: marseille@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: marseille@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: marseille@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
ANSWER. As for me, I can speak with you in one of these languages
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