WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax : €0.99 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

How can I provide feedback about my stay at the hotel Mama Shelter Marseille?

To submit your feedback, please send an email to: reception.marseille@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is there a parking at Mama Shelter Marseille hotel ?

There is a garage under the hotel but you can't book it.
Its entrance is reserved for Mama Shelter clients and is accessible by collecting a ticket at the pay station, without booking.
The height is 1.90m

You can also park in our car park if you are only coming to eat or have a drink with us.
If you stay one night, it costs 19 EUR et for three hours 10 EUR

Is there a restaurant in Mama Shelter Marseille hotel ?

Definitely, Mama Shelter Marseille has a restaurant:

• Restaurant Mama Restaurant Marseille:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 14:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 70 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

Are pets (dogs and cats...) allowed at Mama Shelter Marseille hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• FREE
• Domesticated pets
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Does Mama Shelter Marseille hotel provide meeting rooms?

Yes we do have Ateliers (meeting spaces) to get together and organize what you want ! Mama thinks there’s no reason why work shouldn’t be fun.
• For more info, click HERE.

What time is the check out at Mama Shelter Marseille hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

What is the price of breakfast at Mama Shelter Marseille hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

Why is it better to book directly at Mama Shelter Marseille hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the payment methods accepted at Mama Shelter Marseille hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

What is the size of the beds at Mama Shelter Marseille hotel ?

Small Mama rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 1 queen size bed(160x200cm)
Mama XXL rooms have 1 queen size bed(160x200cm) 1 single bed(90x200cm) and

• For enquiries:
• Online shop: Click here
• Or contact the reception

Which language does the staff speak at Mama Shelter Marseille hotel ?

Our team speaks English, French and Spanish.

How many rooms are there at Mama Shelter Marseille hotel ?

We have 125 rooms.
(Max 250 Pax)
• 15 Small Mama from 15 to 17 m² with a capacity of up to 2 guest(s).
• 84 Medium Mama from 17 to 21 m² with a capacity of up to 2 guest(s).
• 16 Large Mama from 21 to 27 m² with a capacity of up to 2 guest(s).
• 10 Mama XXL from 34 to 42 m² with a capacity of up to 4 guest(s).
• Main amenities: TV, non smoking.

Is it possible to have twin beds at Mama Shelter Marseille hotel ?

The rooms that offer twin/split bed options are Large Mama and Mama XXL.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

Will there be special New Year's Eve celebrations at the Mama Shelter Marseille hotel?

Yes we have a special party !
All information on our website, let's take a look !
here

How to apply for a job or internship at Mama Shelter Marseille hotel ?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Is the reception at hotel Mama Shelter Marseille open 24/7?

The front desk is open 24/7

What is Mama Shelter Marseille hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Marseille hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Marseille hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

What are the opening/closing dates at Mama Shelter Marseille hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Marseille hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT MRSSHE
• Sabre RT 148174
• Galileo RT 38349
• Worldspan RT SHMRS

What is the amount of the city tax at Mama Shelter Marseille hotel ?

The city tax is 2.16 EUR per person per day and it is not included in the room rate

What are Mama Shelter Marseille hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter Marseille hotel?

To request a room upgrade, please send an email to: reception.marseille@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Marseille hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Marseille hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Marseille hotel do day passes ?

During the day we can offer the following services:
• Day Use : from 12:00 to 18:00 from 119 EUR

Can I make a day use or day pass reservation at the Mama Shelter Marseille hotel ?

To make a day-use booking, please send an email to: marseille@mamashelter.com with the following information:
• Desired date
• Desired check-in time
• Desired check out time
• Number of adults
• Number of children
• Number of baby cots
• Number of room(s)
• Email address
• Phone number

Is it possible to request a late check-out at the Mama Shelter Marseille hotel?

To request a late checkout, please send an email to: reception.marseille@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address

May we leave our luggage before check in, at Mama Shelter Marseille hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

FAQ

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