WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Nice

To reach the hotel staff, please find the details for each department below:

Reception
Email: fo.pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Reservation
Email: pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Events
Email: events.pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Housekeeping
Email: fo.pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Definitely, Mama Shelter Paris West has 2 restaurants:

• Restaurant Mama Restaurant:
• French, Family style
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:59.
• Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Rooftop:
• Italian, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 12:00 to 00:00.
• Price range: $$

Restaurant Rooftop menu
Restaurant Rooftop drink list
Restaurant Rooftop website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

To submit your feedback, please send an email to: fo.pariswest@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

You can use parking lot P6, located next to the hotel, Place des insurgés de Varsovie. All you have to do is park, take a ticket, go to the reception for the validation of the ticket, which will allow you to obtain a 50% reduction (23 EUR instead of 46 EUR per day), to be paid directly at the car park cash desk. Isn't that too cool? Another good news: You can charge your electric car there!

To request an invoice, please send an email to: mybill.pariswest@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Take a look at our bar details below

Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Mon: from 12:00 to 23:00
• Tue: from 12:00 to 23:00
• Wed: from 12:00 to 23:00
• Thu: from 12:00 to 01:30
• Fri: from 12:00 to 01:30
• Sun: from 19:00 to 23:00
• Sat: from 12:00 to 01:30
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: TV and Sports broadcast
• No happy hour

- Have a look at our menu
- Events here
- Click here for more details

We have 207 rooms.

• 134 Medium Mama from 18 to 22 m² with a capacity of up to 2 guest(s).
• 7 Large Mama from 19 to 23 m² with a capacity of up to 4 guest(s).
• 13 XL Mama of 28 m² with a capacity of up to 2 guest(s).
• 8 XXL Mama from 37 to 42 m² with a capacity of up to 4 guest(s).
• Main amenities: TV.

Whether you are setting up a press launch or conferring with colleagues, Mama is here to take care of it. Nine Ateliers (meeting rooms) with flexible set-ups, useful tech and handy break-out corners encourage you to be your best professional self.
Our ateliers can contain up to 110 people fully equipped, modular and adaptable. Info: here For inquiries please ask me.

This is our address
20 Av. de la Prte de la Plaine, 75015 Paris, France.
Click on DETAILS to see it on the map

Breakfast is served daily from 07:00 to 10:30 and from 07:00 to 10:30 on weekends.
The breakfast is served in the main restaurant.

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

Unfortunately, we do not have a gym.
We can recommend you this one below:
Salle de sport Issy-les-Moulineaux - Fitness Park
29 Rue Ernest Renan, 92130 Issy-les-Moulineaux, France
The distance is 1.4 km from the property
Directions

Secure luggage storage is available for all our guests for free before check-in and after check-out.

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: pariswest@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: pariswest@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: pariswest@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: pariswest@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Some of our Medium Mama double are connecting with XL Mama, to accomodate up to 4 people. We also have a few XXL family rooms connecting with XL Mama, for a maximum of 6 people/
Please contact the reservation department (pariswest@mamashelter.com) to make your booking, so you can make sure that your request is taken care of!

We have a rooftop where you can enjoy the view. It is open all year long daily from 12:00 to 00:00
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

FAQ

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