WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.13 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Departure must be before midday, Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.at the latest.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a parking at Mama Shelter Paris East hotel ?

We offer a secure parking space at a rate of 25 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• 12.5 parkings vélos - deux-roues - Richard Lenoir, Rue Richard Lenoir, Paris, França
• The distance is 3.1 km from the property
• Directions

How can I provide feedback about my stay at the hotel Mama Shelter Paris East?

To submit your feedback, please send an email to: reception.paris@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is there a rooftop terrace at the Mama Shelter Paris East hotel ?

We have a rooftop where you can enjoy the view. It is open between 01 May and 30 September daily from 17:00 to 23:00
Open for guests and visitors.
For more details about the rooftop, please check this link here

What is the cancellation policy for Mama Shelter Paris East hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a restaurant in Mama Shelter Paris East hotel ?

Definitely, Mama Shelter Paris East has a restaurant:

• Restaurant Mama Restaurant :
• French, Casual Dining
• Open 7/7.
• Open all year.
• Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

Where exactly is Mama Shelter Paris East hotel situated ?

This is our address
109 Rue de Bagnolet, 75020 Paris, France.
Click on DETAILS to see it on the map
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What is supplied in the bathrooms at Mama Shelter Paris East hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

What are the payment methods accepted at Mama Shelter Paris East hotel ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 100% of the value of the reservation will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Are pets (dogs and cats...) allowed at Mama Shelter Paris East hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25EUR/pet/day
• 12 kg maximum
• Domesticated pets
• Pets are accepted in all bars and restaurants.

Do you accept kids at Mama Shelter Paris East hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.paris@mamashelter.com.

May we leave our luggage before check in, at Mama Shelter Paris East hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What are the activities at or close to Mama Shelter Paris East hotel ?

Unfortunately, we don't provide any tourist pass
For more info, click HERE.

Is there a room service at Mama Shelter Paris East hotel ?

We don't provide room service.

How many rooms are there at Mama Shelter Paris East hotel ?

We have 170 rooms.

• 8 Small Mama Single from 15 to 17 m² with a capacity of up to 1 guest(s).
• 7 Small Mama Double from 15 to 17 m² with a capacity of up to 2 guest(s).
• 103 Medium Mama Double from 17 to 21 m² with a capacity of up to 2 guest(s).
• 13 Medium Mama Twin from 17 to 21 m² with a capacity of up to 2 guest(s).
• 6 Medium Mama Corner of 21 m² with a capacity of up to 2 guest(s).
• 7 Large Mama Double from 21 to 25 m² with a capacity of up to 2 guest(s).
• 3 Large Mama Triple from 21 to 25 m² with a capacity of up to 3 guest(s).
• 4 Medium Mama Terrace from 17 to 21 m² with a capacity of up to 2 guest(s).
• 1 XL Mama Terrace of 35 m² with a capacity of up to 2 guest(s).
• 9 XL Mama Family from 34 to 42 m² with a capacity of up to 4 guest(s).
• Main amenities: TV, non smoking.

What is the price of breakfast at Mama Shelter Paris East hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 122) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

What time is the check out at Mama Shelter Paris East hotel ?

Check-out is until 12:00.

We are not able to offer late check-outs

Does Mama Shelter Paris East hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What time is breakfast served at hotel Mama Shelter Paris East?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in The main restaurant.

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is Mama Shelter Paris East hotel star rating ?

Our hotel is part of Mama Shelter .
- Star rating: 2 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris East hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Paris East hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Paris East hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Paris East hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus PARSHE
• Sabre PARSHE
• Galileo 91215
• Worldspan SHPAR

What is the amount of the city tax at Mama Shelter Paris East hotel ?

The city tax is 3.25 EUR per person per day and it is not included in your rate

What are Mama Shelter Paris East hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Can I upgrade my meal plan at the hotel Mama Shelter Paris East?

Please send an email to: paris@mamashelter.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address

Is it possible to get a room upgrade at the Mama Shelter Paris East hotel?

To request a room upgrade, please send an email to: paris@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Paris East hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Paris East hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Paris East hotel do day passes ?

During the day we can offer the following services:
• Day Pass : from 10:00 to 17:00 from 89 EUR

FAQ

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