All 170 of Mama’s design-led rooms are equipped with luxury bedding , Mama Skin organic solid amenities
, complimentary movies – including X-rated
– cartoons and free Wi-Fi, not to mention photo
and video booths for when you’re in a playful mood.
An ideal stay
Luxury bedding
Free movies
Organic solid amenities
A 5* bedding, plushy and cosy for a restful and peaceful sleep. Toiletries are organic and solid, better for the planet and for your skin. Large screens to watch movies, including X-rated, for free.
Frequently Asked Questions
ANSWER.
To reach the hotel staff, please find the details for each department below:
Reception
Email: reception.paris@mamashelter.com
Phone:+33143484545
Toll-Free #:Not available
SMS: Not available
Reservation
Email: paris@mamashelter.com
Phone:+33143484848
Toll-Free #:Not available
SMS: Not available
Concierge
Email: reception.paris@mamashelter.com
Phone:+33143484545
Toll-Free #:Not available
SMS: Not available
Events
Email: events.pariseast@mamashelter.com
Phone:+33143484848
Toll-Free #:Not available
SMS: Not available
Restaurant
Email: food.pariseast@mamashelter.com
Phone:+33143484545
Toll-Free #:+33660198839
SMS: Not available
ANSWER.
We offer a secure parking space at a rate of 25 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.
Electric cars:
We have a charging station for electric vehicles.
Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• 12.5 parkings vélos - deux-roues - Richard Lenoir, Rue Richard Lenoir, Paris, França
• The distance is 2.8 km from the property
• Directions
ANSWER.
We have a rooftop where you can enjoy the view. It is open between 01 May and 30 September daily from 17:00 to 23:00
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here
ANSWER.
Definitely, Mama Shelter Paris East has a restaurant:
• Restaurant Mama Restaurant :
• French, Casual Dining
• Open 7/7.
• Open all year.
• Price range: $$
Restaurant Mama Restaurant menu
Restaurant Mama Restaurant website
• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
ANSWER.
To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: reception.paris@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: reception.paris@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: reception.paris@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
ANSWER.
To submit your feedback, please send an email to: reception.paris@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
ANSWER.
To request an invoice, please send an email to: reception.paris@mamashelter.com with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
ANSWER.
We are able to offer you various special offers.
To have a look at our special offers, click HERE.
ANSWER. Unfortunately we do not offer an online check-in
ANSWER.
You are able to check in anytime after 15:00.
We do not offer an early check-in.