FAQ

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The front desk is open 24/7

Definitely, Mama Shelter Paris La Defense has 2 restaurants:


• Restaurant Mama's Diner:
 • Steakhouse, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 22:00.
 • Price range: $$

Restaurant Mama's Diner menu

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 30 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required


• Restaurant Restaurant Panoramique:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 23:00.
 • Price range: $$
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

As for me, I can speak with you in one of these languages

To submit your feedback, please send an email to: reception.parisladefense@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

To request an invoice, please send an email to: mybill.parisladefense@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

• Mama's Diner:
For more information about restaurant reservation, click HERE.
• Restaurant Panoramique:
For more information about restaurant reservation, click HERE.

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Mama la Défense, it's 2 breakfasts!
- Tasty US-style breakfast in our incredible Mama's Diner! 06:30 to 15:00 on weekdays, and 07:00 to 15:00 on weekends!

- Buffet breakfast at Mama's Penthouse from 06.30 to 100:30 on weekdays, and from 07:00 to 11:00 on weekends!

Take a look at our bar details below

Sports Bar:
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Open on Mon, Tue, Wed, Thu, Fri and Sat.
• Mon: from 17:00 to 00:00
• Tue: from 17:00 to 00:00
• Wed: from 17:00 to 00:00
• Thu: from 17:00 to 01:30
• Fri: from 17:00 to 01:30
• Sat: from 17:00 to 01:30
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV, Sports broadcast, Pool (Billards) and Live entertainment
• Happy hour: from 17:00 to 20:00

- Have a look at our menu
- Click here for more details

We offer laundry services :

Please send us an email at reception.parisladefense@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

Unfortunately, we do not have a gym.
We can recommend you this one below:
Salle de sport La Défense - Fitness Park
17 Pl. des Corolles, 92400 Courbevoie, France
The distance is 0.9 km from the property
Directions

We are pet friendly and your best friend is welcome with a couple of conditions:
• free
• 12 kg maximum
• Domesticated pets, accepted in the restaurant
• Pets are not accepted in our bars and restaurants.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

DJ Set, Live entertainment, karaoke, and much more...
Click here for more details.

• Sports Bar:
We are sorry, but we do not take reservations.

Do you want to cancel a reservation?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

We are sorry, but we do not have a loyalty program.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Sabre RT 393456
• Galileo RT G6943
• Worldspan RT SECDG

We charge city taxes 1,50 EUR per person and per night.

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: reception.parisladefense@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

During the day we can offer the following services:
• Day Use Medium Mama Double : from 12:00 to 16:00 from 89 EUR

To make a day-use booking, please send an email to: reception.parisladefense@mamashelter.com with the following information:
 • Desired date
 • Desired check-in time
 • Desired check out time
 • Number of adults
 • Number of children
 • Number of baby cots
 • Number of room(s)
 • Email address
 • Phone number

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