WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Paris La Défense

Is the reception at hotel Mama Shelter Paris La Defense open 24/7?

The front desk is open 24/7

Is there a restaurant in Mama Shelter Paris La Defense hotel ?

Definitely, Mama Shelter Paris La Defense has 2 restaurants:

• Restaurant Mama's Diner:
• Steakhouse, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 12:00 to 22:00.
• Price range: $$

Restaurant Mama's Diner menu

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 30 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

• Restaurant Restaurant Panoramique:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 12:00 to 23:00.
• Price range: $$
• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Which language does the staff speak at Mama Shelter Paris La Defense hotel ?

Our team speaks English and French.

How can I provide feedback about my stay at the hotel Mama Shelter Paris La Defense?

To submit your feedback, please send an email to: reception.parisladefense@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is there a parking at Mama Shelter Paris La Defense hotel ?

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

What time is the check in at Mama Shelter Paris La Defense hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What are the payment methods accepted at Mama Shelter Paris La Defense hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does the Mama Shelter Paris La Defense hotel provide laundry services ?

We offer laundry services :

How to recover lost items from Mama Shelter Paris La Defense hotel?

Please send us an email at reception.parisladefense@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

Is there a bar at Mama Shelter Paris La Defense hotel ?

Take a look at our bar details below

Sports Bar:
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Open on Mon, Tue, Wed, Thu, Fri and Sat.
• Mon: from 17:00 to 00:00.
• Tue: from 17:00 to 00:00.
• Wed: from 17:00 to 00:00.
• Thu: from 17:00 to 01:30.
• Fri: from 17:00 to 01:30.
• Sat: from 17:00 to 01:30.
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV, Sports broadcast, Pool (Billards) and Live entertainment
• Happy hour: from 17:00 to 20:00

- Have a look at our menu
- Click here for more details

Are pets (dogs and cats...) allowed at Mama Shelter Paris La Defense hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25EUR/pet/day
• 12 kg maximum
• Domesticated pets, accepted in the restaurant
• Pets are not accepted in our bars and restaurants.

What is the cancellation policy for Mama Shelter Paris La Defense hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Paris La Defense hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:30 to 16:30.
The price is 46 EUR per adult,
29 EUR per child less than 12 yo.
It is served at the Panoramic Restaurant.
Menu: here

KIDS BRUNCH ! While the adults are enjoying brunch in the Penthouse, your children will also have their own brunch, on the 1st floor, with our Nannys and a gourmet buffet!

Does Mama Shelter Paris La Defense hotel offer any entertainment programs?

DJ Set, Live entertainment, karaoke, and much more...
Click here for more details.

Can I book a table in the restaurant of the Mama Shelter Paris La Defense hotel?

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How many rooms are there at Mama Shelter Paris La Defense hotel ?

We have 211 rooms.

• 111 Medium Mama Double from 17 to 19 m² with a capacity of up to 2 guest(s).
• 20 Medium Mama Twin from 18 to 20 m² with a capacity of up to 2 guest(s).
• 66 Medium Mama Double Absolute from 17 to 20 m² with a capacity of up to 2 guest(s).
• 2 XXL Mama Family of 35 m² with a capacity of up to 4 guest(s).
• 5 XXL Mama Suite of 35 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Does Mama Shelter Paris La Defense hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegetarian.

Available upon request (let us know at check-in): Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Not available on our menu: Halal, hypoallergenic, kosher, low carb, organic & vegan.
Lactose free-milk & plant based milk.

What is Mama Shelter Paris La Defense hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris La Defense hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Paris La Defense hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Paris La Defense hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Paris La Defense hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Sabre RT 393456
• Galileo RT G6943
• Worldspan RT SECDG

What is the amount of the city tax at Mama Shelter Paris La Defense hotel ?

We charge city taxes 1,50 EUR per person and per night.

What are Mama Shelter Paris La Defense hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

What is the minimum night stay at the Mama Shelter Paris La Defense hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Paris La Defense hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Paris La Defense hotel do day passes ?

During the day we can offer the following services:
• Day Use Medium Mama Double : from 12:00 to 16:00 from 89 EUR

What time is the check out at Mama Shelter Paris La Defense hotel ?

To request a late checkout, please send an email to: reception.parisladefense@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address

Is it possible to request a late check-out at the Mama Shelter Paris La Defense hotel?

To request a late checkout, please send an email to: reception.parisladefense@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address

May we leave our luggage before check in, at Mama Shelter Paris La Defense hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

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