• Is there a restaurant & bar in Mama Shelter Dubai?

We feed you well, Mama promise.
Mama Trattoria: Italian comfort food, on the ground floor, open every day of the week.
Monday to Sunday from 7AM to 11PM.

Mama Skypool: Perfect for drinks by the pool, 3rd floor (outdoors).
Open daily, pool from 8:00AM to 7:00PM, beverage service from 9:00AM to 12:00AM.

Mama Restaurant: Your go to brunch location, 4th floor.
Saturday brunch from 1PM to 5PM.

Mamm’s Bar: Speakeasy cocktail bar on the 4th floor, cozily nestled inside Mama’s Restaurant
Sunday to Thursday: from 5PM to 1AM.
Friday to Saturday: from 5PM to 2AM.

• Does Mama Shelter Dubai offer smoking rooms?

We like our lungs clean, so all rooms are non-smoking, but a few rooms have balconies where you can light up under the stars.

• Is the Mama Shelter Dubai child friendly?
Bring your little troublemakers, we’ve got surprises waiting for them!

• Does Mama Shelter Dubai offer a free internet connection?
Yes! Free connection all around the hotel.

• Are there any child facilities at Mama Shelter Dubai?

No dedicated kids’ club, but there’s a kids’ pool and activities to keep the tiny humans entertained.

• What time is the check-in and check-out at Mama Shelter Dubai?
Check-in time: 3pm
Check-out time: 12pm

• Is there a parking at Mama Shelter Dubai?
Valet only — leave the keys with us and let us handle the rest. Available from 11AM to 11PM. At other times, you may self park your car in our basement 2 or 3.

• Is the reception at Mama Shelter Dubai open 24/7?
Yes. Mama never sleeps.

• Does Mama Shelter Dubai have a wheelchair access?
Yes. The whole hotel is wheelchair accessible.

• Does Mama Shelter Dubai offer transport service from and to the airport?
Yes — drop us a line at dubai@mamashelter.com and we’ll sort it.

• Does Mama Shelter Dubai offer transport service to the beach?
Yes, we do offer transport service to Kite beach, send us your request at dubai@mamashelter.com

• Does Mama Shelter Dubai offer brunch?
Join us every Saturday from 1PM to 5PM for a vibrant indoor buffet brunch with live DJ beats, great vibes, and plenty to keep the little ones entertained.

• What time is breakfast served at Mama Shelter Dubai?
Buffet Breakfast: Mama Trattoria (Ground floor), from 7:00AM to 11:00AM.

• Are all the currencies accepted at Mama Shelter Dubai?
We take foreign currency per hotel policy and current exchange rate, but change is always given in AED.

• Is there a swimming pool at Mama Shelter Dubai?
4 pools, all located on the 3rd floor.
Open daily, pool from 8:00AM to 7:00PM, beverage service from 9:00AM to 12:00AM.

• Do rooms at Mama Shelter Dubai include a welcome tray, coffee machine or kettle?
All our hotel rooms include a welcome tray with a coffee machine and kettle, complimentary for your convenience.

• Are rooms at Mama Shelter Dubai equipped with a minibar?
Yes. Our rooms minibar is filled with range of salty and sweet snacks, soft beverages, juices, canned beer/wines and cocktails. Prices starts from 15AED, refilled every day, and we charge as per consumption.

• Can I arrange an early check-in for my reservation at Mama Shelter Dubai?
Early check-in is possible subject to availability, email us at: reservation.dubai@mamashelter.com.

• Is there a rooftop terrace at Mama Shelter Dubai?
Our terrace is located on the 3rd floor.
Mama Skypool – International, casual dining
Pool timing: 8:00AM – 7:00PM
Beverage service: 8:00AM – 7:00PM
Food service: 11:00AM – 7:00PM

• Does Mama Shelter Dubai offer a room service?
Scan the QR code on your room TV. Our 24/7 menu is right at your fingertips.
Weekdays from 11AM to 11PM.
Saturday & Sunday 24 hours.

• How can I provide feedback about my stay at Mama Shelter Dubai?
Email us at: dubai@mamashelter.com with:
_ Reservation or accommodation number (if you had one).
_ Your request.
_ Phone number.

• What is supplied in the bathroom at Mama Shelter Dubai?
All of our bathrooms are fully equipped to ensure your flawless comfort with: hairdryer, hand soap, shampoo, shower gel, hair conditioner, body lotion, vanity kit: cotton pads and swabs, nail file, along with comfy and fluffy bathrobe and slippers.

• Does the Mama Shelter Dubai provide laundry service?
Yes. Fill out the laundry list found in the top drawer of your wardrobe. Laundry is collected at 9am and returned the same day by 8pm. Express service is available for an additional 50% charge and guarantees return within 6 hours.

• Are there any gym facilities at Mama Shelter Dubai?
Our gym is open 24/7 and accessible with your room key. Guests under 18 years old are not permitted.

• Does Mama Shelter Dubai offer spa facilities?
Yes, Mama Skin Spa is open daily from 9AM to 9PM.
For bookings and requests, email us at: spa.dubai@mamashelter.com.

• How to recover lost items from Mama Shelter Dubai?
Email us at: dubai@mamashelter.com with the following details:
_ Reservation number and room number (if you had one)
_ Item details
_ Date of your visit
_ Home address for shipping (chargeable)
_ Phone number

• Does Mama Shelter Dubai have special offers, gifts boxes or vouchers?
We always have something exciting — whether it’s rooms or restaurant promotions. Follow us on our social pages to stay updated, check current offers HERE, or email dubai@mamashelter.com for special arrangements.

• What are the Front Desk services at Mama Shelter Dubai?
Our wonderful gang can offer you: transfer and shuttle services, babysitting, recommendations for restaurants or activities, and much more!

• Is there a safe box in the rooms at Mama Shelter Dubai?
Yes, each guest room and suite comes with a safe box.

• Does Mama Shelter Dubai offer a CCTV facility?
The whole establishment is equipped with CCTV.

• How do I change a restaurant booking at Mama Shelter Dubai?
Send your request to food.dubai@mamashelter.com.

• What is the closest beach to Mama Shelter Dubai?
Kite beach is the closest one and free to the public.

• What is the Mama Shelter Dubai star rating?
Star rating: 5 Stars.
Service category: Midscale.
Our hotel is part of Mama Shelter, Ennismore.

• Does Mama Shelter Dubai have rewards and loyalty program?
Dis-Loyalty gives you discounts all around Ennismore’s properties!
To know more, click HERE.

•Why is it better to book directly at Mama Shelter Dubai?
Best prices guaranteed, zero hidden costs. Straight from mama to you.

• What is the opening and closing dates at Mama Shelter Dubai?
We are open all year round.

• What is your tipping policy at Mama Shelter Dubai?
Our standard prices include service tax. While tipping is customary and greatly appreciated, it is entirely optional. Tips can be given in cash or added to your payment via credit card for your convenience.

• Does Mama Shelter Dubai work with travel agents?
We collaborate with travel agents and welcome inquiries. Feel free to contact us via an email at reservation.dubai@mamashelter.com

• What are the payment methods accepted at Mama Shelter Dubai?
We accept the following payment methods:
– Credit and Debit Card
– Digital Payment — Apple Pay, Google Pay, WeChat Pay
– Bank Transfer
– Cash payment at Front Desk (not accepted for security deposit)
Depending on the rate you select, payment will be either upon reservation or at check-in time. At check-in you will need a valid credit card and a passport for all guests accompanying the main guest. A security deposit of 300AED per night per room will be requested at check-in. We do not accept payments made by anyone other than the passport holder.

• Does Mama Shelter Dubai offer meeting room facilities?
We do offer 5 ateliers, 1 breakroom, between 26-50 sqm, spaces are modular and can accommodate from 10 to 40 guests.
For more information, please send us your request at events.dubai@mamashelter.com

• Is there a city tax at Mama Shelter Dubai?
Tourism Dirham: AED20 per night per room, plus 10% Service Charge, 5% VAT, and 7% Municipality Fee.

• What are Mama Shelter Dubai rate plans?
Rates are: Room Only, Bed & Breakfast, and Half Board.
Upgrades are available subject to availability and require payment of the price difference.

• Is Mama Shelter Dubai pet friendly?
Sadly no, Mama loves animals, but house rules say no pets this time around.