FAQ

You have a question? We are here to answer you

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

There is no minimum stay at our property

Secure luggage storage is available for all our guests for free before check-in and after check-out.

The front desk is open 24/7

Breakfast is not refundable

We don't provide room service.

We do accept deliveries up to 5 KG. Make sure to have your parcel delivered at this address:
France

We do not offer shuttle services.

To ensure maximum security of your personal belongings, you will find a safe in each room.

To protect the environment at all times, we have put in place a number of measures in favor of the environment:
-Limiting water consumption and pollution.
-Reduce energy consumption and promote renewable energies.
-Reduce waste volumes.
Support local, organic and fair-trade products.

Married and unmarried couples and partnerships are welcome to share a room.

Our property ensures that everyone is made to feel welcome regardless of marital status and LGBTQA+ inclusive.

We don't offer BQQ facilities.

We couldn't find what you're looking for. Don't hesitate to contact us!