WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

How to apply for a job or internship at Mama Shelter hotel ?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Does Mama Shelter hotel have special offers, gift boxes or vouchers?

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Is the reception at hotel Mama Shelter open 24/7?

The front desk is open 24/7

What is the cancellation policy for Mama Shelter hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is the check in at Mama Shelter hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Are pets (dogs and cats...) allowed at Mama Shelter hotel ?

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Does Mama Shelter hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are Mama Shelter hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

What is the minimum night stay at the Mama Shelter hotel?

There is no minimum stay at our property

May we leave our luggage before check in, at Mama Shelter hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is breakfast refundable at the Mama Shelter hotel ?

Breakfast is not refundable

Is there a room service at Mama Shelter hotel ?

We don't provide room service.

Is there a free wifi at Mama Shelter hotel ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
Both 4G and 5G networks are also available.

Can Mama Shelter hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?

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Do you accept kids at Mama Shelter hotel ?

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Is Mama Shelter hotel baby-friendly ?

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Which medical services or medical assistance are available at the Mama Shelter hotel?

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Can guests receive packages at the Mama Shelter hotel?

We do accept deliveries up to 5 KG. Make sure to have your parcel delivered at this address:
France

Does Mama Shelter hotel provide shuttle services to and from airports ?

We do not offer shuttle services.

Does Mama Shelter hotel have in-room safe?

To ensure maximum security of your personal belongings, you will find a safe in each room.

Do all rooms have TV at the Mama Shelter hotel?

All our accomodations are equipped with a TV set.
Programs available in: English.
No streaming service available in our accomodations
No TV connectivity is available

Which language does the staff speak at Mama Shelter hotel ?

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What are the hygiene and cleaning measures at Mama Shelter hotel ?

To protect the environment at all times, we have put in place a number of measures in favor of the environment:
-Limiting water consumption and pollution.
-Reduce energy consumption and promote renewable energies.
-Reduce waste volumes.
Support local, organic and fair-trade products.

Is Mama Shelter hotel fully accessible for wheelchairs ?

Yes, the property is wheelchair friendly.
Our wheelchair-accessible accommodations are equipped with a roll-in shower.
At the end of the reservation form, there will be a “special request” box. Let us know that you require wheelchair accessible room and we will take care of the rest.

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