Legal notices

Legal disclaimer and Terms of Use of the Mama Shelter® Website

 

Last Updated: 7 February 2023

This document constitutes the terms of use (the “ToU”) of our Website, accessible at the address https://www.mamadevelop.env.ennismore.com/ (the “Website”).  

 

The Website is the property of MAMA SHELTER SAS. It is made available to you for information purposes.  

 

By visiting our Website, you accept these ToU, and you acknowledge to be aware of our Privacy Protection Policy available HERE as well as our Cookies Statement available HERE.  

 

Table of contents

1. LEGAL DISCLAIMER – ABOUT THE WEBSITE

1.1  Website Publisher

1.2   Website Publication Director

1.3  Hosting of the Website

1.4  Photograph Credits

2.  HOW CAN YOU CONTACT US?

3.  Terms of use of the Website

3.1  Copyright and Trademark right

3.2  Rights of MAMA SHELTER in its role as database producer

3.3  Conditions of Use of the Website

3.4  Availability of the Website

3.5  Security Notice

3.6  External Links on the Website

3.7  Behaviour of Users on the Website

3.8  Website Surveillance

3.9  Modification or Suspension of the Website

4.  Respecting privacy and personal data

5.  Cookies

6.  Applicable law

7.  ToU UPDATES

8. Additional disclosures

 

 

1.    Legal disclaimer – About the Website

 

1.1     Website Publisher

MAMA SHELTER SAS

Corporate form: Simplified joint-stock company under French law

Share capital: 1822130 euros

Head Office: 82 rue Henri Farman, 92445 Issy-les-Moulineaux, France

Registration: 498.495.472 Nanterre Trade and Companies Register

 

1.2     Website Publication Director

Cédric GOBILLIARD, in his role as President of MAMA SHELTER SAS.

 

1.3 Hosting of the Website

AMAZON WEBSERVICES

Corporate form: Company under Luxemburgish law

Head Office: 38 avenue John F. Kennedy, L 1855 99137 Luxembourg

Registration: 831.001.334

To contact an Amazon Web Services sales representative, please click HERE.

 

1.4 Photograph Credits

Photos:

Francis Amiand

Elodie Dupuis

 

Videos:

Jérémy Rubier

Nelson Kamen

 

2.    How can you contact us?

You can contact us:

 

By email:

contact@mamadevelop.env.ennismore.com

 

By letter:

82 rue Henri Farman, 92445 Issy-les-Moulineaux, France

 

On our Website: https://mamadevelop.env.ennismore.com.

 

3.    Terms of use of the Website

This section constitutes the ToU of the Website. It aims to define the methods and conditions of use of the Website by the user. The user of the Website is considered to be aware of and to respect the ToU.

 

3.1     Copyright and trademark right

The Website constitutes an author’s work in the sense of the applicable provisions of the French Intellectual Property Code. The presentation and each of the elements of the Website, including the domain name, the trademarks, logos, signs, drawings, illustrations, photographs, texts, graphics and other files appearing on the Website, are protected by French and international legislation in force regarding intellectual property and copyright legislation, and belong to MAMA SHELTER or are subject to an authorisation of use.

 

In this regard, we benefit in our role as author of a protection granted by intellectual property legislation.

 

The downloaded elements such as software, files, illustrations, data or any other content are the property of MAMA SHELTER. The photographs, texts, slogans, drawings, images, sounded or silent animated sequences, as well as all other works integrated in the Website are the property of MAMA SHELTER or of third parties having authorised MAMA SHELTER to use them. All commercial trademarks and commercial names used on the Website are trademarks or correspond to a distinctive trademark belonging to our company or to our partners, which have given us the right to utilise these trademarks and commercial names, as well as the licence necessary for this purpose.

 

No element composing the   www.mamadevelop.env.ennismore.com  Website can be copied, reproduced, modified, republished, loaded, distorted, transmitted or distributed in any way at all, under any medium at all, partially or fully, without the written and prior authorisation from Mama Shelter except for a strict use for personal, private and non-commercial use without modification of the elements present on the Website. Any reproduction, representation, diffusion, use or modification, by any method at all and on any medium at all, and more generally, any use carried out for commercial purposes or for any other purpose of all or some of the Website or any one of the logos and/or trademarks is strictly forbidden and constitutes a counterfeiting offence, likely to engage the liability of its perpetrator. This prohibition goes for the process of reproduction, representation and/or modification, and whatever the duration of this.

 

Any creation of links to the Website, any framing of the Website, and more generally any use of an element composing the Website, is subject to the prior and express authorisation from MAMA SHELTER which can be revoked at any time at its sole discretion. We reserve the right to (i) request the removal of any link to the Website which would not have been, or would no longer be, authorised, and to (ii) request damages to repair damage suffered due to this.

 

The following mention must in particular appear on any authorised copy of all or some of the content of the Website: “©Copyright Mama Shelter SAS. Photographs appearing on the  www.mamadevelop.env.ennismore.com  Website are not contractual.”

 

Any other use not expressly authorised of the  www.mamadevelop.env.ennismore.com  Website or of its elements would constitute a violation of Mama Shelter’s copyright sanctioned by articles L 355-2 et seq. of the French Intellectual Property Code.

 

3.2     Rights of MAMA SHELTER in its role as database producer

Any client, prospect or partner has a personal right, which is non-exclusive, unbreakable and non-delegable to view information contained on the Website for their own needs for the purpose of hotel booking.

 

It is authorised to extract and/or reuse part of the content of the Website for personal viewing purposes, subject to this extraction and/or reuse not being based on a part, assessed in terms of quality or quantity, substantial of the content of the Website. Furthermore, the repeated extraction and/or reuse of content, even non-substantial, is also forbidden.

 

Any total or partial reproduction of the Website for other purposes is expressly prohibited by articles L.342-1 and L.342.2 of the Intellectual Property Code. Communication to the public or all or some of the content of the Website is also forbidden, in any form and intended for any public at all.

In particular, the use for commercial purposes of the content of this Website is expressly forbidden.

 

3.3     Conditions of use of the Website

The Website is made available to users for their personal and non-commercial use.

 

Any displaying, downloading or printing of parts of documents contained on the Website must be intended for your strictly personal and non-commercial use.

 

3.4     Availability of the Website

We implement all means to ensure the operation of the Website 24/7.

 

However, we cannot guarantee or assert that the functions contained on the Website will operate without interruption or without error. Consequently, we decline any liability, in particular in case of occurrence of bugs, errors, interruptions, maintenance operations on the Website leading to a temporary interruption.

 

3.5     Security notice

MAMA SHELTER does not guarantee the fact that the servers which host the Website have no virus or other damaging elements, or that a technical problem can occur which could damage the components of the user’s computer or mobile device (phone or tablet), or data which could be stored in them due to their use of the Website. In any case, neither MAMA SHELTER, not its subcontractors can be liable for any damage which could occur during the connection of a user on the Website.

 

Moreover, it is expressly reminded that the internet is not a secure network and that internet access can have difficulties with security. We cannot guarantee an absolute protection against intrusions or eavesdropping. Under these conditions, it is your responsibility to take all appropriate measures so as to protect your own data from contamination by potential viruses or the third-party intrusion in your terminal’s system, and to proceed with data back-up beforehand and subsequent to the use of the Website.

 

You acknowledge also to be fully informed of the unreliability of the internet network, quite specifically in terms of absence of security relating to the transmission of data and non-guarantee of performances relating to the volume and the speed of transmitting data. We do not guarantee that the Website has no errors, viruses or other damaging elements. It is therefore advised of you to not transmit over the internet, messages as well as files and data of any nature of which you would want to see confidentiality guaranteed in an infallible manner.

 

3.6     External links on the Website

The different sections of the Website can contain links to other Websites or internet sources. We exercise no control over these Websites or over these sources.

 

We assume no responsibility as regards the availability of these Websites or of these sources, their content, advertisements, products or services, nor over any other information or data available on or from these Websites or external sources.

 

In addition, we cannot be held liable for any proven or alleged damage or losses following, or in relation to the use or the action of having trusted the content, the property or services available on these Websites or external sources.

 

In the event where you provide information to a Website to which we return, our liability cannot be engaged concerning the protection and the respecting of privacy by it. We ask you to, at all times, exercise caution before communicating information to Websites, and to be aware of all of their privacy protection policy and personal data.

 

3.7     Behaviour of users on the Website

Each user of the Website must use the internet responsibly, with respect and courtesy for the rights of other internet users.

 

Any use of the Website by a user for commercial, personal purposes (other than the scope of personal activities), or for recreational purposes (multimedia “network” game, or others) is forbidden. You cannot, in any case, give access commercially or otherwise, renumerated or not, to the Website.

 

Each user has a legal responsibility for the use they make of the Website.

 

By acknowledging the overall nature of the internet network, each use is committed to respecting all local and international rules and procedures relating to online behaviour and to an acceptable content and in particular, the laws in force relating to the transmission of technical data. They are committed to respect the rules of IT ethics and in particular, any user by accessing the Website, is forbidden from:

• using the Website in a fraudulent, abusive, or excessive manner;

 

• viewing racist, paedophilic Websites, or Websites inciting hatred and violence;

 

• committing offences and/or acts of piracy damaging the rights of everyone and people’s security;

 

• intentionally carrying out operations which could have consequences of hiding their true identity, appropriating the password of another user, altering, modifying data or accessing information belonging to other users of the network, interrupting or disrupting the normal operation of the network or of one of the systems connected to the network, modifying or destroying information on one of the systems;

 

• downloading to the Website or its terminal, displaying, sending by email or transmitting illegal, damaging, threatening, offensive, hassling, tortious, libellous, vulgar, obscene content by any means, contrary to good morals, damaging the privacy of a person, including their image rights, heinous or derogatory or shocking from a racial, ethnic or other standpoint;

 

• downloading to the Website or its terminal, displaying, sending by email or transmitting by any other means, advertising or promotional elements, not requested or not authorised, of “advertising prints”, “misleading information”, “chain letters”, “indiscriminate” direct mail (spams, junk emails, etc.), or any other form of request;

 

• downloading to the Website or its terminal, displaying, sending by email or transmitting by any other means, any illegal element or containing software viruses or other computerised codes, files or programs designed to interrupt, destroy or limit the functionality of any software or computer equipment or of any telecommunication equipment;

 

• disrupting or interrupting the Website, or the servers or networks connected to the Website, or violating the requirements, procedures, rules or regulations of the networks connected to the Website;

 

• attempting to damage the service of any user, host or network, which comprises, in absolutely non-exhaustive terms, the action of exposing the Website to a virus, creating a saturation, flooding the server, saturating the email inbox or also falsifying any subject line of the information packet of the TCP/IP protocol or any part of the information of the subject line appearing in any email;

 

• accessing data which are not intended for the user or entering into a server or an account to which the user is not authorised to have access;

 

• attempting to probe, scan or test the vulnerability of a system or of a network, or also violating the security or authentication measures without having received authorisation for this;

 

• stealing the identity of another person;

 

• leading an activity or inciting a third party to lead an illegal activity or any other activity which would damage the rights of MAMA SHELTER, its suppliers, partners, distributors, its advertisers, or the rights of any other user;

 

• transmitting or transferring (by any means at all) information of software obtained from the Website, in particular to other countries or to foreign nationals in violation of a national or international law or regulation.

 

At any time and for any reason at all, we can implement any means allowing to suspend or end, and this without prior notice, the use of the Website by a user or any of our services due to violating conduct, these ToU, without prejudice of any damage that we reserve the right to complain to the user in question, in case of not respecting the ToU.

 

We advise you that the internet is a network transporting data likely to be protected by intellectual property, literary, artistic, photographic rights, or violating the legal provisions in force. We therefore forbid you from transmitting over the internet, any prohibited, illicit, illegal data, contrary to good morals or to public order and damaging, or likely to damage third-party rights, and in particular intellectual property, literary, artistic or photographic rights. You are solely responsible for any direct or indirect, material or immaterial damage, caused to any companies of our group and/or to third parties due to your use of the Website.

 

Our liability cannot be engaged in case of malfunction or interruption of the activity on your terminal resulting from the use of the Website. We are not liable for any cost or damaged caused by the use of the Website.

 

3.8     Website Surveillance

We reserve the right, at our discretion, to remove any message and prevent any operation of any user likely to disrupt the correct operation of the network or not respecting the legal, ethic, deontological operation rules.  

 

On the request of the public and/or legal authorities, we can also exert a control, within the limits authorised by law.  

 

3.9     Modification or suspension of the Website

We reserve the right, at our discretion, to modify or interrupt the Website, temporarily or permanently, without time constraints, and without obligation to notify.

 

4.    Respecting privacy and personal data

The information communicated by the user during their use of the Website can constitute personal data. The collection and processing of these personal data are governed by our privacy protection policy available HERE, which forms an integral part of these ToU.

 

By using the Website, the user consents that we can collect personal data concerning them, in order in particular to provide them with access to the Website, to improve and optimise their role, sharing information with them, relating to our services and our current events, and to carry out statistical and analysis studies.

 

The user is asked to view our privacy protection policy available HERE which describes the way in which MAMA SHELTER, acting as Data controller, is collecting, using, protecting and sharing personal data of its contacts, and also the rights that users have, relative to their personal data.

 

The user is informed and acknowledges expressly that there are security, confidentiality risks, and risks regarding privacy inherent to the use of the Website. They assume a total responsibility in this regard and accepts that we give no assurance or guarantee relating to such risks.

 

5.    Cookies

The use of the Website can generate “trace files”, i.e. small text files likely to be recorded in a dedicated space on the hard drive of your terminal (computer, smartphone, tablet, etc.), and which can be used by websites for a better user experience, except for any data based on the content of correspondences exchanged or information viewed.

 

The use of the Website is not done totally anonymously. In application of decree no. 2006-358 of 24 March 2006 relating to the conservation of data of electronic communications, traffic data must be kept for one (1) year from the date of it being recorded. Moreover, in the scope of a legal procedure, these files must be made available legally, “for research, observation needs, and the needs of pursuing criminal offences”. An extract of these files will thus be coupled with the extract of the database of the users in question. The other data collected such as subscription information are regularly removed when they are no longer necessary. According to the evolution of legislation, other information can be archived. Users will be immediately advised about this.

 

The user is asked to view our Cookies Statement available HERE to find out more of these trace files and their configuration.

 

6.    Applicable law

These ToU are governed by French law regardless of any legal provision disputes. The French courts are solely competent for any dispute relating to these ToU, to the Website.

 

In the event where one of the clauses of these ToU would be null and void due to a change in legislation, regulation, or by a court decision, this could not, in any case, affect the validity and the respect of other clauses of the ToU.

 

7.    ToU updates

We can, at our sole discretion, modify these ToU. The modifications are applicable and effective from their date of publication. By continuing to use the Website after the publication of modifications, you accept to comply with these. We ask you to view the ToU regularly, in order to be informed of any possible modification. The most recent version of our ToU remains permanently available.

 

8. Additionnal disclosures

ADDITIONAL DISCLOSURES FOR RESIDENTIAL OF THE UNITED STATES

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyse data more easily.

https://healthy.kaiserpermanente.org/northern-california/front-door/machine-readable

https://www.blueshieldca.com/bsca/bsc/wcm/connect/member/Member_Content_EN/Content+Root/Help+and+Resources/Machine+Readable+Files

 

Mama Shelter is a brand part of the Ennismore group.

Ennismore Lifestyle Group Limited is a private limited company, registered with Companies House in the United Kingdom under company number 14223185, whose registered office is located at 20 Old Bailey, C/O Withers Llp, London, EC4M 7AN, England (“Ennismore“).

For the purposes of this policy, Ennismore includes its affiliates.

 

Ennismore operates this website www.mamadevelop.env.ennismore.com (the “Site“).

 

By accessing this Site, the user accepts the following terms and conditions of use (the “Terms of Use“).

 

EDITOR’S INFORMATION

This Site is edited by Ennismore Lifestyle Group Limited.

HOST INFORMATION

This Site is hosted by Ennismore Lifestyle Group Limited.

 

DATA PROTECTION

For more information on the Ennismore Data Privacy Policy, please see https://mamadevelop.env.ennismore.com/legal-notices/.

 

COPYRIGHT

The Site’s presentation and each element, including the domain name, trademarks, logos, brand names, drawings, illustrations, photographs, texts, graphics and other files found on this Site, are protected by intellectual property laws and belong to Ennismore or have been authorised for the use of Ennismore.
No element found on the Site may be copied, reproduced, modified, reissued, loaded, altered, transmitted or distributed in any way whatsoever or in any form whatsoever, either partially or fully, without the prior written authorisation of Ennismore, except in the case of strictly personal, private and non-commercial use, without changing the current elements on the Site.
The following must accompany all full or partial copies of the Site’s content

“Copyright Ennismore. The photographs used on www.mamadevelop.env.ennismore.com are non-binding.”

Any other use of the content of the Site without express authorisation would be considered an infringement of Ennismore’s intellectual property rights.

 

ENNISMORE’S RIGHTS AS THE PRODUCER OF A DATABASE

All clients, customers, prospects and partners have the non-exclusive, untransferable and inalienable personal right to view the information found on the Site for their own needs.
They may extract and/or reuse part of this Site’s content for personal viewing purposes, as long as this extraction and/or reuse does not concern a substantial (either in terms of quality or quantity) portion of the Site’s content. Moreover, it is prohibited to extract and/or reuse any of this Site’s content repeatedly, even if the content is not substantial.
Any full or partial reproduction of the Site for other means is strictly prohibited by intellectual property law. It is also prohibited to communicate to the public all or part of the Site’s content, in any form and to any audience whatsoever.

In particular, it is strictly prohibited to use this Site’s content for commercial purposes.

 

 

RESPONSIBILITY

All of the information accessible through this Site is provided “as is” for general information only. Ennismore gives no explicit or implicit guarantees and assumes no responsibility for the use of this information.
The user has sole responsibility for the use of this information.
Ennismore reserves the right to edit this information at any time, in particular through updates to the Site.
The user undertakes not to transmit any information on this Site that would involve civil or legal liability and, in this respect, undertakes not to divulge any information that is illegal, libellous or against public order through this Site.
Ennismore does everything within its means to provide its users with the available information and/or tools that have been verified, but it cannot be held responsible for any errors, for a lack of available information and/or for the presence of viruses on the Site.
Sites that are external to Ennismore group with hyperlinks to this Site are not subject to the control of Ennismore, which, as a consequence, declines all responsibility for their content. The user assumes full responsibility for use of these Sites.

 

COOKIES

For more information on the Ennismore Cookie Policy, please see https://mamadevelop.env.ennismore.com/legal-notices/.

 

HYPERLINKS

The creation of hyperlinks to the Site requires the prior written consent of Ennismore.

 

CHANGES TO THE SITE AND THESE TERMS

Ennismore may update and change the Site from time to time to reflect changes to the services, users’ needs, changes in the law, regulatory requirements and our business priorities, which may also require changes to these Terms.

Every time you wish to use this Site, please check these Terms to ensure you understand the terms that apply at that time.

 

EMAIL

For any comments on how www.mamadevelop.env.ennismore.com works, please write to legal@ennismore.com.

 

PLEASE NOTE

Any messages sent through the Internet Site are subject to interception and cannot be guaranteed as confidential until they reach us.

 

PHOTO CREDITS

For more information on the photographs used on www.mamadevelop.env.ennismore.com, please see contact us at contact@mamadevelop.env.ennismore.com.

 

APPLICABLE LAW

The Terms and any non-contractual obligations arising out of or in relation to these Terms shall be governed by and will be interpreted in accordance with English law.

 

DISPUTE RESOLUTION

• After having appealed to Customer Service or the Establishment to try to resolve the dispute amicably, and in the event of a negative answer or the absence of an answer within sixty (60) days from the referral, the Customer can contact the Mediator for Tourism and Travel – BP 80303 – 75823 Paris Cedex 17 for the Ennismore group subsidiary and managed hotels and for the Ennismore franchised hotels that have decided to resort to the Mediator for Tourism and Travel.
• Ennismore also informs the Customer of the existence of a European Online Dispute Resolution (“ODR“) Platform to which the Customer may resort. The Customer may access it at the following link: http://ec.europa.eu/consumers/odr/.

Mama Shelter® General Trip Booking ConditionsLast Updated: 7 February 2023

This document constitutes the general booking conditions (the “GCs”) of Mama Shelter Establishments. The GCs will be accessible at the address https://www.mamadevelop.env.ennismore.com/ (the “Website”).By making a booking with our Establishments, you (the “Client” or “You”) accept these GCs, and acknowledge to be aware of our Privacy Protection Policy available HERE as well as our Cookies Notice available HERE.

The secure Booking procedure in particular comprises the following steps – being specified that, on the one hand, at each step, the page which is displayed includes the summary of the previous steps, and on the other hand, that it is always possible for the Client to abandon the Booking before definitively confirming it, or to back out in the Booking process, by clicking on the previous step to modify its data –:

• 1st page: choosing the place to stay: the Client determines the Establishment by a click, by choosing the city in which they want to stay;
• 2nd page: choosing the start date of the stay (check-in date) and the end date of the stay (check-out date) on the calendar;
• 3rd page: choosing the number of rooms;
• 4th page: choosing the number of adults for the room;
• 5th page: choosing the number of children for the room;
• 6th page: choosing the type and size of the room, then choosing the rate;
• 7th page: choosing the extras (optional);
• 8th page: displaying the summary of the Booking and filled-in data;
• 9th page: after having clicked on the “Book” button, the Client must indicate the necessary information to finalise their Booking: their identity, their contact details, their payment method, the information from their bank card being used to pay online and the bank guarantee of the Booking. They must also accept these GCs, as well as the Privacy Protection Policy.

MAMA SHELTER acknowledges receipt of the Booking from the Client by sending an email to the Client to the email address that has been given beforehand.

Mama Shelter® Privacy Protection Policy

 

Last Updated: 7 February 2023

MAMA SHELTER updates its Privacy Protection Policy respecting European regulation 2016/679 of 27 April 2017 relating to the protection of natural persons regarding the processing of their personal data and the free circulation of these data (the “Regulation”), as well as those of law no. 78-17 of 6 January 1978 relating to data protection, such that the latter has been modified and most recently completed by law no. 2018-493 of 20 June 2018 enacted on 21 June 2018 (the “Data Protection Law”), to inform you about the data relating to you that we collect and on the use that we make of them. Your user experience will remain unchanged and you can, at any time, exercise your rights relating to your data.  

 

This Policy may be subject to updates. We ask you to regularly view our website, www.mamadevelop.env.ennismore.com.

 

Table of contents

1. Introduction

2. Who are we?

3. How can you contact us?

4. Lawful basis for processing your personal data

5. A loyal and transparent collection

6. The principle of purpose

7. A balanced processing of data

8. The personal data that we collect and process

9. Personal data of minors

10. The origin of data that we process

10.1  Declarative personal data

10.2  Operational personal data

10.3  Personal data coming from third parties or other services

10.4  Personal data coming from automated means

11. Legal bases and the purposes of our data processing

12. Recipients of your data

13. Transfers of your data

14. The durations for which we keep your data

15. Resorting to profiling processing

16. The security of your data

17. Exercising your rights in relation to your personal data

17.1  Your right to correct your data

17.2  Your right to remove your data

17.3  Your right to limit data processing

17.4  Your right to oppose data processing

17.5  Your right regarding the portability of your data

17.6  Your right to withdraw your consent

17.7  Your right to lodge an appeal

17.8  Your right to define post-mortem directives

17.9  The methods of exercising your rights

18. Applicable law

19. Policy updates

 

1.      Introduction

This Privacy Protection Policy (the “Policy”) describes the methods that MAMA SHELTER, in its role as data controller, on its own behalf and on behalf of the companies of its group (“MAMA SHELTER” or “us”) uses, for the collection, the use, the protection and the sharing of the personal data of clients who visit its hotels and restaurants, use its website and/or wi-fi terminals, and/or interact in any other way with MAMA SHELTER, including consumer service, contractual and commercial relations, relationship or loyalty programmes, and/or on social networks. 

 

Concerned about respecting the rights and freedoms of people, MAMA SHELTER is committed regarding protecting personal data. 

This Policy forms an integral part of the contractual relationship that we can have with our users, clients and partners (cookies, commercial contracts or partnerships, etc.). 

 

For a good understanding of this Policy, it is specified that: 

• “client(s)”, “contact(s)”, “users”, “partners” means any natural person or legal entity in a relationship with MAMA SHELTER or any other company of its group (clients, candidates, prospects, relations, partners, etc.); 
• “data controller” means any natural person or legal entity who/which determines the purposes and the means for processing personal data defined in this Policy; 
• “subcontractor” means any natural person or legal entity who/which processes personal data on behalf of the data controller (in practice, these are service providers, with which we work and which intervene on the personal data that they process); 
• “recipients” means natural persons or legal entities who/which receive communication of personal data, who/which can therefore also be internal recipients, as well as external bodies.
  

2.      Who are we?

MAMA SHELTER SAS, data controller, is a simplified joint-stock company under French law with a capital of 1822130 euros, having its Head Office located in ISSY-LES-MOULINEAUX (92445), 82 rue Henri Farman, France. It is registered in the Nanterre Trade and Company Registry under the number 498.495.472. 

 

3.      How can you contact us?

For any question regarding this Policy and the protection of personal data, you can contact us: 

 

By email:  

data-privacy@mamadevelop.env.ennismore.com 

 

By letter:  

MAMA SHELTER SAS 

Personal Data 

82 rue Henri Farman 

92445 ISSY-LES-MOULINEAUX – FRANCE 

 

4.      Lawful basis for processing your personal data

Your personal data are processed based on: 

• your consent under the terms of article 6(1)(a) of the Regulation (necessity to comply with a legal obligation); 
• the necessity to perform a contract concluded with you under the terms of article 6(1)(b) of the Regulation; 
• our legitimate interests in running our business and providing you with requested products and services when these prevail under the terms of article 6(1)(f) of the Regulation. 
  

5.      A loyal and transparent collection

Concerned about transparency, we attach particular care to the information of our contacts regarding processing, which relates to them. To this end, MAMA SHELTER (for itself and on behalf of the companies of its group) has defined this Policy, which is moreover brought to the knowledge of its contacts on the data collection media used. 

 

6.      The principle of purpose

When we are led to processing data, we do so for specific purposes. Each processing of data implemented pursues a legitimate, determined and explicit purpose.  

 

7.      A balanced processing of data

For each of the processing events implemented, we are committed to only collecting and utilising suitable, relevant and limited data, which are necessary regarding the purposes for which they are processed.  

 

We ensure that the data are, if necessary, updated and implemented from processes to enable the removal or the correction of inaccurate data. 

 

8.      The personal data that we collect and process

In the scope of processing personal data for which the purposes will be presented to you below in the paragraph Legal bases and the purposes of our data processing, we can collect and process, in particular, the following categories of data:  

• contact details (for example, surname, forename, telephone no., email); 
• personal information (for example, date of birth, nationality); 

• information about your children (for example, forename, date of birth, age); 
• your credit card no. (for purposes of transaction and booking); 
• information appearing on an identity document (for example, ID card, passport or driving licence); 
• your Accor loyalty programme member no., or member no. of another partner programme (for example, the loyalty programme of an airline) and information relating to your activities in the scope of the loyalty programme; 
• your arrival and departure dates; 

• your preferences and areas of interest (for example, smoking or non-smoking room, preferred floor, type of bedding, type of written/read media, sports, cultural interests, food and drink preferences, etc.); 
• your questions/comments, during or following a stay in one of the establishments; 
• technical and localisation information generated in the scope of using our website; 
• any other personal data that you communicate to us. 

 

We can also collect complementary personal data relating to you directly within our hotels and restaurants and/or during events that we organise, under the conditions and for uses which are particularly notified to you on this occasion. 

 

The fields above with a (*) can be made compulsory for the correct operation of the service in question (there are, in particular, our relationship programmes or our recruitment operations), or to respond to legal or regulatory obligations.  

 

You can refuse to communicate to us your personal data. However, when data are compulsory to respond to your request, to access the service requested or to respond to legal or regulatory obligations, collection forms will specify it by this asterisk (*). With no communication of this information, your request cannot be examined or its analysis will be delayed.  

When a password is compulsory, it remains totally unknown, except for the contact that it relates to.  

 

We will not process personal data which reveal the racial or ethnic origin, political opinions, religious or philosophical beliefs or also union membership, nor processing of genetic data, biometric data for the purpose of identifying a natural person uniquely, data relating to heath, sex life or sexual orientation of a natural person. However, on the occasion of exchanges with you, if you communicate to us such information, and in particular data relating to your health, then a particular procedure will be monitored, in order to collect your express consent to such a collection. 

 

In the case where you communicate to us the personal data of a third party, you must inform them beforehand about your process and you ensure that you have their authorisation and their agreement to do so. 

 

9.      Personal data of minors

We know when it is important to protect your privacy and that of your children when you use our online services. We are committed quite particularly to protecting the privacy of children who access our services.  

 

Collecting information about people less than 16 years old is limited to only their surname, nationality and date of birth, which can only be provided to us by an adult. Please ensure that your children send no personal information to us without your authorisation (in particular, over the internet). 

 

In the case where a parent or a guardian having parental authority finds out that their child has provided us with personal data without their consent, please contact us by referring to the paragraph, How can you contact us?. We take the necessary measures to remove this information from our database according to the applicable legal requirements. 

 

We highly recommend parents and guardians having parental authority to regularly control and monitor the online activities of their children.  

 

If you have even the slightest question relating to our confidentiality rules relating to children, you can contact us on the contact details outlined above in the paragraph, How can you contact us?

 

10.   The origin of data that we process

 

10.1                Declarative personal data

We can directly collect personal data from our contacts, in particular when:  

• you create an account or you connect to our website; 
• you make a booking with one of our hotels or our bars and restaurants; 

• you register in one of our establishments (check-in and check-out), benefit from services during your stay (meals, food and/or drink at the bar, Photobooth, and any other service offered by Mama Shelter);  
• you pay for your stay and/or services within one of our establishments; 
• you book through a third party (tour operators, travel agencies which are online or not, GDS booking systems and others); 
• you interact in any other way with us, including in particular through our consumer service, our relationship programme and/or on social networks;  
• you subscribe to our information letters (newsletter);  

• you use our relationship or loyalty programme; 
• you write an opinion or comment on our site, on our social networks or on third-party social networks and you contribute to satisfaction surveys; 
• you contact us through different channels, including in particular contact forms, by email, through the post or over the telephone; 
• you contact us via our consumer service, our chatbot, our social networks or via third-party social networks; 
• you take part in a game or a competition, in a prize draw, satisfaction surveys, polls; 

• you communicate with us in any other way.  

These data are collected in particular through our forms and our questionnaires, in paper or electronic format. 

 

We only collect your personal data when this is strictly necessary and legal. We are committed to only collecting the minimum amount of personal information necessary for purposes covered by this Policy.

In the event where we would need to use your personal data for purposes not covered by this Policy, an additional consent will be requested of you. Such a consent is not compulsory, but will sometimes be necessary such that we are able to meet your needs/requests. 

Please note, however, that your consent will not be necessary if the processing that we carry out of your personal data is justified by a legitimate reason, on the condition that this use has no damaging effect on your own rights and interests. 

 

10.2                Operational personal data

The operations carried out when we supply you with services generate and produce data relating to you. The same goes during the use of our website. These data coming from the operation of our products and services form the subject of a processing event. 

 

10.3                Personal data coming from third parties or other services

We are likely to collect data relating to you from other companies and entities, among which our hotels, subsidiaries and other companies of our group, our franchises, public databases, social networks or also third-party commercial partners, such as service providers of analysis or marketing services with which you have been in relations with and that you have authorised to share personal data relating to you with us for commercial canvassing or advertisement targeting purposes. These communications are governed, if necessary, by the privacy protection policies of these social networks or third-party partners, to which we return you. 

 

Moreover, we can collect public information, accessible to all, for example on your profile, when you interact with us on social networks. The latter furthermore allow us to collect communications which are sent to us or which relate to us. 

 

In certain cases, we can also be led to collect information that you provide about other people. We use said information, only to respond to your requests and will not send commercial communication to your contacts unless they themselves choose to receive communications from us. 

 

We can associate and combine the data that you communicate to us online and offline with the data from your account when you have an account or that you are registered to our relationship or loyalty programmes, or that you use one of our services, and/or those collected automatically and from other sources. 

 

10.4                Personal data coming from automated means

We can be led to use automated technologies to collect data from your computer or from your mobile device (phone or tablet) when you visit our establishments and when you use our online services or services onsite within our hotels and restaurants. 

 

These automated technologies in particular comprise cookies, shared local objects or also web beacons.  

 

More detailed information is available in our Cookies Notice available HERE. 

 

 

We are thus likely to collect the following data: 

• your IP (Internet Protocol) address; 

• the dates and times at which you access our online services or services onsite; 
• the names and URL addresses of files viewed using our online services; 
• the type of operating system and browser of the computer or mobile phone used; 
• the type of mobile device used and its parameters; 
• the Unique Device Identifier (UDID) or Mobile Equipment Identifier (MEID) associated with your mobile phone. 

 

11.   Legal bases and the purposes of our data processing

We collect personal data only when we have a legal basis to do so.  

 

The processing that we implement are in particular necessary: 

• for providing our services (bookings, managing your stay, shop, portal and wi-fi supply, etc.); 

• for executing a contract or executing precontractual measures; 
• for improving our services and client and user experience; 
• for managing the relationship with our clients before, during and after your stay; 
• for fulfilling our obligations to our clients; 
• for managing CCTV for your own security, like that of the premises and staff of our hotels and restaurants; 

• for securing payment operations by determining the level of fraud risk associated with each transaction, and for securing property and people by fighting against non-payments; 
• for using the services necessary for searching the identity of the people present in one of our establishments in case of serious events impacting the establishment in question (natural disasters, attacks, health crisis, etc.); 
• for achieving our legitimate interests, in particular regarding the knowledge of our contacts, or also the management, the monitoring, the control and the development of our activities; 
• for leading our recruitment operations;  
• for complying our legal obligations.  

 

We can thus use personal data that we collect for the purposes described below. 

 

We do not use personal information for purposes which are incompatible with those for which they have been collected unless these have not been subsequently approved by you. If we needed to use information relating to you collected by us in another way, we will inform you about it at the time of the collection or we will request authorisation from you. 

 

Providing our services and executing our contractual or precontractual relationship  

 

• responding to your requests, honouring your bookings and processing payments relating to our products and services; 
• managing your online account and our relationship or loyalty programmes, and to make you benefit from the advantages which are associated with them;  
• communicating with you regarding your orders, bookings and purchases, accounts that you create or hold with us, of our relationship or loyalty programmes; 

• ensuring the management of your complaints, of your requests for information, of your questions and of your concerns;  
• providing you with our services in our hotels and restaurants or online;  
• providing you with our assistance, in particular when you contact our consumer service, and more generally, respond to all your concerns relating to our services and products. 

 

Informing you and improving our services – Monitoring our legitimate commercial interests 

 

• managing our relationship with you by updating a database which comprises current and potential contacts, and which allows us to proactively manage our relationship or loyalty programmes; 
• letting you discover our products and services and sharing games, offers, promotions or events with you, which in our opinion, are likely to interest you; 
• offering you a personalised experience in our hotels and restaurants and with our services and online selling of products; 
• ensuring your browsing on our website, and improving your user experience; 

• personalising our website and our commercial offers according to your affinities; 
• managing our activities, in particular developing new products and services, carrying out studies on consumers and operations, evaluating the effectiveness of our sales, marketing and advertising activities; 
• using analysis and profiling technologies in order to personalise your experience, developing content (including advertisements), adapted to your interests and the use that you make of our online services or in our hotels and restaurants, managing our activities, diagnosing possible technical problems, or problems relating to services, administering our online services and services onsite, identifying users of our online services, identifying a device for purposes of preventing against fraud, collecting demographic information relating to our contacts and determining use habits associated with our services; 
• maintaining, managing and improving our products, offers, promotions, online services and other technologies; 
• guaranteeing the security of our networks and systems. 

 

We ensure in this case, to consider any potential impact that this collection can have on our contacts. If we think that your interest or your basic rights and freedoms exceed our legitimate interest, then we will not use your personal data on these grounds and can ask you for your specific consent. 

 

Leading recruitment operations  

 

• proceeding with examining, studying, evaluating and processing application forms; 
• communicating with candidates;  
• managing the relationship with candidates.  

 

Complying with applicable legislation 

 

• identifying, preventing and protecting us against cases of fraud and any other violations, claims and liabilities; 
• respecting our legal obligations and our policies; 
• observing, exerting or defending legal rights;  
• ensuring our audit, inspection and communication activities; 

• monitoring and highlighting problems with non-compliance; 
• more generally, responding to our legal obligations and ensuring the defence of our interests in case of dispute or court action. 

 

On the condition that you authorise us with regards to this, when applicable legislation imposes it, we can moreover use personal data that we collect for the following purposes: 

 

• sending us emails or text messages (SMS) regarding our products and services, as well as games, competitions, offers, promotions or event which, in our opinion, are likely to interest you; 
• sending you emails or text messages (SMS) regarding products and services of our commercial partners; 
• activating cookies and similar technologies;  
• providing you with our online services (in particular, website, online booking and e-shop). 

 

12.   Recipients of your data

The personal data that we collect, likewise those which are subsequently collected, are sent to us in our roles as data controller, except for when we intervene as an intermediary to offer you ancillary products or services to our offers. In this case, the data controllers are named in the pertaining information notices. 

 

We sell none of your personal data and share them only according to the methods stipulated in this Policy or if the law imposes this on us. We are prohibited from renting, distributing or selling your personal information to third parties, except for if you have authorised us in this regard beforehand. 

 

We ensure that your data are only accessible to authorised internal or external recipients outlined below.  

 

Your data may be subject to communication towards directors, employees, shareholders and corporate representatives of the company MAMA SHELTER, its subsidiaries, and other companies of its group, as well as to the hotels and restaurants of the Mama Shelter® network and their staff.  

 

We are also likely to share your data with service providers, which provide us with services, such as honouring bookings and orders, ensuring advertising services (in particular, in the scope of a relationship or loyalty programme), processing data and other services linked to information technologies, managing promotions, competitions, raffles and lotteries, carrying out studies and analyses, offering a personalised experience to our contacts, processing and managing application forms for our job offers, etc. We forbid our service providers from using or sharing this information for purposes other than that of providing services on our behalf. 

 

The list of our subsidiaries, establishments and services providers likely to have access to your data can be communicated on simple request to the address appearing above in the paragraph, How can you contact us?. 

Furthermore, we can be led to share information, without this allowing to identify you directly, like anonymous approved statistics relating to the use that you make of our services. We can also conjugate information relating to you with that relating to other contacts and sharing it such that it is impossible to associate it with a particular contact. 

 

Finally, we have the right to use or to share personal data to the local authorities as needed, for the effect of respecting any law, regulation or legal requirement, of protecting our online services and services onsite, of initiating a legal procedure or of defending a legal right, of protecting the rights, interests and security of our organisation, of our collaborators, of our franchises or of the general public, or in the scope of an investigation about a case of fraud or about any other breach or violation of our policies. 

 

For strategic reasons or other professional reasons, we can decide to give or transfer some or all of our activities. In the scope of such a cession or of such a transfer, we are likely to transmit information that we have collected and kept (including personal data) to any person or entity involved in the operation in question. In case of merger, acquisition, cession or transfer of part or all of our activities, your data may be subject to communication to people or entities in question. 

 

13.   Transfers of your data

We do not transfer your data outside of the European Union, except for in situation where this is necessary to respond to any request or to provide you with the services requested (i.e. booking in a hotel outside of the European Union). In this scope only, personal data relating to you can be led to be transferred outside of the European Union, to countries of which the applicable legislation regarding protection of personal data differs from that applicable within the European Union or country of residence. 

 

If you needed to transfer data outside of the European Union outside of these cases necessary for providing our services, we only do so after having taken the measures necessary and suitable for ensuring a level of protection and of security of personal data equivalent to that proposed in Europe. 

 

When the recipient is located in a country of which the legislation has not formed the subject of an adequacy finding from the European Commission, we ensure that the transfer is governed by European Commission-type contractual clauses which allow to guarantee a sufficient level of privacy protection and basic rights of people or equivalent guarantees, or, for the United States, that the recipient adheres to Privacy Shield principles. 

 

On simple request to the address appearing above the paragraph, How can you contact us?, we can provide you with the list of the countries where we keep and process your data and those where they occasionally pass through. 

 

14.   The durations for which we keep your data

We ensure that personal data relating to you are kept in a form allowing the identification of people in question that during a period necessary regarding purposes for which they are processed. The retention period that we apply to your personal data are proportioned for the purposes for which they have been collected.  

 

Generally, your personal data are kept for the whole duration of your relationship with us, increased by a duration of three (3) years coming from the end of our relationship. They then form the subject of archiving in order to respond to our legal obligations or for probing purposes, or are anonymised for purposes of studies and statistics. However, we keep certain data after removing your account when such a conservation is provided by law, or when this conservation is necessary to allow us to manage litigations and disputes. 

 

In certain cases, we can keep certain personal data relating to you, even if you remove your account, by legal obligation, or if a problem persist that relates to this account, for example, an unresolved complaint or dispute. In this case, the data necessary for the resolution of the problem, of the complaint or of the dispute will be kept, as long as it will be short-term, however within the limit of the applicable rules regarding stipulation.  

 

Other data can be kept after having formed the subject of processing intended to prevent their reallocation to an identified person for purposes of studies and statistics. 

 

More specifically, we organise our data conservation policy in the following way: 

Purpose	Categories of data in question	Duration of conservation before removal
Signing up to a newsletter	Information relating to your email address and to your options regarding electronic canvassing	Until deletion of your account (manually or by using unsubscribe links provided for this purpose in our mailings)
Booking data and accommodation requests	Information relating to booking rooms in view of the establishment and keeping legal documents complying with the applicable standards	10 years from the booking according to our legal obligations
Data relating to your stay in one of our establishments	Information relating to your room access, monitoring your consumption (phone, TV, wi-fi, services used, bar, restaurant, etc.)	For the duration of your stay
Internal management of the list of clients having had an unsuitable behaviour during their stay at the hotel	Information linked to assaults and incivilities, not respecting the hotel contract, not respecting security rules, thefts, damage and vandalism or payment incidents of a client	Up to 122 days from registration of an event of this type
Data of your client account	Data of your profile, data relating to your browsing, your use or our website	Three (3) years from your last activity on our sites and applications if you are not a member of the loyalty programme Six (6) years from your last activity on our sites and applications if you are a member of the loyalty programme
Your transaction history	Bookings and orders made	As long as the account is active, plus a duration of 3 years
Statistical data	Audience measurement statistics and raw visit data of our sites and applications	Thirteen (13) months
Geolocation	Localisation in real time when the contact activates this service in order to offer products and services according to the place where it is located	No data conservation
Proof data	Data allowing to establish the proof of a right or of a contract, or kept to respect a legal obligation	Archiving according to the legislation in force
Security of the site and of the Services	Identification data, connection data, including IP address	6 months
Applications	Data about your profile, contact details, professional life, family and patrimonial situation	Two (2) years from our last contact, timeframe from which the data are destroyed, except for formal agreement of the candidate who would authorise a longer period for keeping data relating to itIn case of recruitment, archiving according to the legislation in force