WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express and Luxembourg Vouchers of €50, as long as they are filled in with the name of the person making the reservation and without prepayment of the reservation. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Definitely, Mama Shelter Luxembourg has 3 restaurants:

• Restaurant Mama Shelter Restaurant:
• European, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$

Restaurant Mama Shelter Restaurant menu
Restaurant Mama Shelter Restaurant drink list
Restaurant Mama Shelter Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required

• Restaurant Boulangerie:
• European, Cafe
• Open 7/7.
• Open all year.
• Opening times:
• Mon: from 06:30 to 15:00.
• Tue: from 06:30 to 15:00.
• Wed: from 06:30 to 15:00.
• Fri: from 06:30 to 15:00.
• Thu: from 06:30 to 15:00.
• Sat: from 07:00 to 12:00.
• Sun: from 07:00 to 12:00.
• Price range: $
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 15 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required

• Restaurant Rooftop:
• Tapas, Fast Casual
• Open on Tue, Wed, Thu, Fri and Sat.
• Open all year.
• Opening times:
• Tue: from 16:00 to 00:00.
• Wed: from 16:00 to 00:00.
• Thu: from 16:00 to 00:00.
• Fri: from 16:00 to 00:00.
• Sat: from 16:00 to 00:00.

Restaurant Rooftop website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required

To submit your feedback, please send an email to: reception.luxembourg@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

• Mama Shelter Restaurant:
For more information about restaurant reservation, click HERE.

To request an invoice, please send an email to: reception.luxembourg@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Vel'oh Station no 15, Theater Plaz, 0 Côte d'Eich, 1450 Luxembourg
• The distance is 1.9 km from the property
• Directions

You are able to check in anytime after 15:00.
We do not offer an early check-in.

The hotel offers a brunch only on Sunday from 12:30 to 16:00.
The price is 52 EUR per adult.
26€ for kids ( 3 - 11 years )

An entertainment area is reserved for children, from 13:00 to 15:00 on Sundays, supervised by BG WORLD's approved entertainers.
( within the limits of available places and from 3 years old )

We do have a rooftop where you can enjoy a great view. It's open during Spring and Summer, for opening times and animation please go to the agenda tab.

Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

A take away service is available.
Have a look at our MENU
Phone: +352 691 455 284

DJ set, live entertainment and much more....
Click here for more details.

We don't provide room service.

Unfortunately, we do not have a gym.
We can recommend you this one below:
JIMS Kirchberg
7 Av. John F. Kennedy, 1855 Luxembourg, Lussemburgo
The distance is 0.4 km from the property
Directions

We are pet friendly and your best friend is welcome with a couple of conditions:
• no maximum weight
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Mama is ready to meet all your work needs with a selection of Ateliers, plus her first ever Mama Works to make co-working easy as pie. There’s even a CineMama, a screening facility for chic and comfortable viewing. When it’s time to play, chill out in a rooftop sunbed and for a good night’s sleep , look no further than our rooms…
Info: here For inquiries please ask me.

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LUXTER
• Sabre RT 385696
• Galileo RT F8960
• Worldspan RT ERLUX

There is no city tax

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: luxembourg@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 129 EUR

To make a day-use booking, please send an email to: luxembourg@mamashelter.com with the following information:
• Desired date
• Desired check-in time
• Desired check out time
• Number of adults
• Number of children
• Number of baby cots
• Number of room(s)
• Email address
• Phone number

FAQ

You have a question ? We are here to answer you

Mama Thanks You!

Mama Thanks You!

Your booking was successful

You've been added to our waiting list!

Mama Thanks You!

Your request was successfully sent