WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express and Luxembourg Vouchers of €50, as long as they are filled in with the name of the person making the reservation and without prepayment of the reservation. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a restaurant in Mama Shelter Luxembourg hotel ?

Definitely, Mama Shelter Luxembourg has 3 restaurants:

• Restaurant Mama Shelter Restaurant:
• European, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$

Restaurant Mama Shelter Restaurant menu
Restaurant Mama Shelter Restaurant drink list
Restaurant Mama Shelter Restaurant website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required

• Restaurant Boulangerie:
• European, Cafe
• Open 7/7.
• Open all year.
• Opening times:
• Mon: from 06:30 to 15:00.
• Tue: from 06:30 to 15:00.
• Wed: from 06:30 to 15:00.
• Fri: from 06:30 to 15:00.
• Thu: from 06:30 to 15:00.
• Sat: from 07:00 to 12:00.
• Sun: from 07:00 to 12:00.
• Price range: $
• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 15 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required

• Restaurant Rooftop:
• Tapas, Fast Casual
• Open on Tue, Wed, Thu, Fri and Sat.
• Open all year.
• Opening times:
• Tue: from 16:00 to 00:00.
• Wed: from 16:00 to 00:00.
• Thu: from 16:00 to 00:00.
• Fri: from 16:00 to 00:00.
• Sat: from 16:00 to 00:00.Restaurant Rooftop website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required

How to apply for a job or internship at Mama Shelter Luxembourg hotel ?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

How can I provide feedback about my stay at the hotel Mama Shelter Luxembourg?

To submit your feedback, please send an email to: reception.luxembourg@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is there a parking at Mama Shelter Luxembourg hotel ?

We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Vel'oh Station no 15, Theater Plaz, 0 Côte d'Eich, 1450 Luxembourg
• The distance is 1.9 km from the property
• Directions

Is there a rooftop terrace at the Mama Shelter Luxembourg hotel ?

We do have a rooftop where you can enjoy a great view. It's open during Spring and Summer, for opening times and animation please go to the agenda tab.

Can I book a table in the restaurant of the Mama Shelter Luxembourg hotel?

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For more information about restaurant reservation, click HERE.

Does Mama Shelter Luxembourg hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:30 to 16:00.
The price is 52 EUR per adult.
26€ for kids ( 3 - 11 years )

An entertainment area is reserved for children, from 13:00 to 15:00 on Sundays, supervised by BG WORLD's approved entertainers.
( within the limits of available places and from 3 years old )

Does Mama Shelter Luxembourg hotel provide meeting rooms?

Mama is ready to meet all your work needs with a selection of Ateliers, plus her first ever Mama Works to make co-working easy as pie. There’s even a CineMama, a screening facility for chic and comfortable viewing. When it’s time to play, chill out in a rooftop sunbed and for a good night’s sleep , look no further than our rooms…
Info: here For inquiries please ask me.

What time is the check in at Mama Shelter Luxembourg hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What is the breakfast menu at Mama Shelter Luxembourg hotel ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, pastries.
. Eggs: scrambled eggs, fried eggs, omelettes, boiled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: cold meats, bacon, sausages.
. Drinks: cappuccino, coffee, espresso, fresh fruit juice, fruit juice, hot chocolate, american coffee.
. Others: honey, jams.

What is the price of breakfast at Mama Shelter Luxembourg hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 25 EUR
• Price for kids (under 12) : 12 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Is it possible to get takeaway food delivered to the Mama Shelter Luxembourg hotel?

A take away service is available.
Have a look at our MENU
Phone: +352 691 455 284

Does Mama Shelter Luxembourg hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Not available on our menu: Halal, hypoallergenic, kosher, low carb & organic.
Almond-free, dairy-free, egg-free, gluten-free, lactose free-milk, nut-free, peanut-free, plant based milk, seafood-free, sesame-free & soy-free.

What time is breakfast served at hotel Mama Shelter Luxembourg?

Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

What is supplied in the bathrooms at Mama Shelter Luxembourg hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo and cotton swabs
Upon request:
• For free:
Bedroom slippers, toothbrush, toothpaste and hairbrush
Not available:
Bathrobe, hair conditioner, shower cap, magnifying mirror, bidet, beach towels and pool towels

Are pets (dogs and cats...) allowed at Mama Shelter Luxembourg hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• no maximum weight
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Are there any gym facilities at Mama Shelter Luxembourg hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
JIMS Kirchberg
7 Av. John F. Kennedy, 1855 Luxembourg, Lussemburgo
The distance is 0.4 km from the property
Directions

Are rooms at the Mama Shelter Luxembourg hotel equipped with an iron or a clothes steamer?

Not available: Clothes steamer.
Available on request for free: Iron & ironing board.

What is Mama Shelter Luxembourg hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Luxembourg hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Luxembourg hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Luxembourg hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Luxembourg hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Luxembourg hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Luxembourg hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LUXTER
• Sabre RT 385696
• Galileo RT F8960
• Worldspan RT ERLUX

What is the amount of the city tax at Mama Shelter Luxembourg hotel ?

There is no city tax

What are Mama Shelter Luxembourg hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

What is the minimum night stay at the Mama Shelter Luxembourg hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Luxembourg hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Luxembourg hotel do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 129 EUR

FAQ

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