Eat & Drink

ANSWER. Parking services:
We do have parking.
Parking is available for guests only.
Parking cannot be booked in advance.

Parking Rates:
Standard parking price for guests:
• Parking price for all vehicles: 21 EUR/day

Unfortunately we do not have a valet parking service.

Parking location and access:
The parking is open 24/7.
In-and-out privileges:
You can exit and enter anytime without extra charges.
it is not possible to access the parking area before check-in.
It is not possible to use the parking after check-out.

Parking description:
The parking area is not covered.
Our parking is not accessible to persons with disabilities.
The parking is secured.
The parking is equipped with CCTV cameras.

Accepted vehicles:
Accepted vehicle types: Bike, Minivan, Mobility scooter, Motorbike, Sedan, SUV.
We are not able to accept the following vehicles: Bus, Caravan, Gas vehicle, Pick-up, RV, Trailer, Truck.

We have bike parking facilities.
Bike parking is secured.
Bike parking location: located at the main parking area.
Bike parking is available for free.
Our parking is not equipped with bike maintenance tools.
Bikes cannot be stored in your room.

Street parking is not available.
Unfortunately we do not have a valet parking service.

ANSWER. To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.lyon@mamashelter.com
Phone:Not available
Toll-Free #:+33478025800
SMS: Not available

Reservation
Email: lyon@mamashelter.com
Phone:Not available
Toll-Free #:+33478025800
SMS: Not available

Events
Email: events.lyon@mamashelter.com
Phone:Not available
Toll-Free #:+33478025800
SMS: Not available

Restaurant
Email: food.lyon@mamashelter.com
Phone:Not available
Toll-Free #:+33478025800
SMS: Not available

ANSWER. Definitely, Mama Shelter Lyon has a restaurant:


• Restaurant Mama Restaurant Lyon:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$

Restaurant Mama Restaurant Lyon menu
Restaurant Mama Restaurant Lyon drink list
Restaurant Mama Restaurant Lyon kids menu
Restaurant Mama Restaurant Lyon website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 170 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

ANSWER. To submit your feedback, please send an email to: reception.lyon@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

ANSWER. To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: lyon@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: lyon@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: lyon@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

ANSWER. • If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: lyon@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

ANSWER. Do not forget to add our Pet-Friendly package during your reservation, it's free ;)

ANSWER. To request an invoice, please send an email to: reception.lyon@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

ANSWER. We offer brunch on weekends from 12:00 to 15:30.
The price is 42 EUR