WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.65 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a rooftop terrace at the Mama Shelter Toulouse hotel ?

The rooftop is open depending on the weather. Please contact the restaurant.

How can I provide feedback about my stay at the hotel Mama Shelter Toulouse?

To submit your feedback, please send an email to: reception.toulouse@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is there a parking at Mama Shelter Toulouse hotel ?

We are sorry, we don't have a parking lot.
Most of our guests park on the street. Price is 25 EUR/day.
The closest parking space:
• Indigo Parking Jean Jaurès
• 16 All. Jean Jaurès, 31000 Toulouse, France
• 3 EUR/hour
• Click here
Indigo Parking Jean Jaurès
16 All. Jean Jaurès, 31000 Toulouse, France
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Station n° 18 VélÔToulouse, 4 Bd de Strasbourg, 31000 Toulouse, France

Is there a restaurant in Mama Shelter Toulouse hotel ?

Definitely, Mama Shelter Toulouse has a restaurant:

• Restaurant Mama shelter:
• French, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:59.
• Price range: $$

Restaurant Mama shelter menu
Restaurant Mama shelter website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

What is the price of breakfast at Mama Shelter Toulouse hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Are pets (dogs and cats...) allowed at Mama Shelter Toulouse hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all bars and restaurants.

What is the cancellation policy for Mama Shelter Toulouse hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Will there be special New Year's Eve celebrations at the Mama Shelter Toulouse hotel?

Please contact food.toulouse@mamashelter.com for more information or book your table on website

What time is the check out at Mama Shelter Toulouse hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

Are there any gym facilities at Mama Shelter Toulouse hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Interval Challenge
2 Rue Castellane, 31000 Toulouse, France
The distance is 21 m from the property
Directions

How many rooms are there at Mama Shelter Toulouse hotel ?

We have 120 rooms.

• 7 Small Mama from 13 to 15 m² with a capacity of up to 2 guest(s).
• 92 Medium Mama from 18 to 21 m² with a capacity of up to 2 guest(s).
• 7 Large Mama from 23 to 25 m² with a capacity of up to 2 guest(s).
• 5 XXL Mama of 35 m² with a capacity of up to 2 guest(s).
• 3 XXL Mama Family from 35 to 37 m² with a capacity of up to 4 guest(s).
• 1 XXL Mama Terrace from 35 to 40 m² with a capacity of up to 4 guest(s).
• 5 Medium Mama Twin from 18 to 21 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Can I book a table in the restaurant of the Mama Shelter Toulouse hotel?

• Mama shelter:
For more information about restaurant reservation, click HERE.

What are the payment methods accepted at Mama Shelter Toulouse hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are refunded 1 days after check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Which language does the staff speak at Mama Shelter Toulouse hotel ?

Our team speaks English, Arabic, French, Russian and Spanish.

What time is breakfast served at hotel Mama Shelter Toulouse?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

What is Mama Shelter Toulouse hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Toulouse hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Toulouse hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Toulouse hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Toulouse hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT TLSUSE
• Sabre RT 322592
• Galileo RT E8183
• Worldspan RT ERTLS

What is the amount of the city tax at Mama Shelter Toulouse hotel ?

We charge city taxes 3.60 EUR per person and per night.

What are Mama Shelter Toulouse hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter Toulouse hotel?

To request a room upgrade, please send an email to: toulouse@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Toulouse hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Toulouse hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5
-12% for stays superior to 6
There is no maximum length of stay

Does Mama Shelter Toulouse hotel do day passes ?

During the day we can offer the following services:
• day use : from 12:00 to 18:00 from 89 EUR

Can I make a day use or day pass reservation at the Mama Shelter Toulouse hotel ?

To make a day-use booking, please send an email to: toulouse@mamashelter.com with the following information:
• Desired date
• Desired check-in time
• Desired check out time
• Number of adults
• Number of children
• Number of baby cots
• Number of room(s)
• Email address
• Phone number

Is it possible to request a late check-out at the Mama Shelter Toulouse hotel?

To request a late checkout, please send an email to: reception.toulouse@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address

May we leave our luggage before check in, at Mama Shelter Toulouse hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Toulouse open 24/7?

The front desk is open 24/7

FAQ

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