WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €0.90 per adult/night Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a rooftop terrace at the Mama Shelter Bordeaux hotel ?

Rooftop is open from 2 p.m. to 10 p.m. Monday to Sunday. Freely accessible to all, without reservation, depending on crowds and availability at the time for a drink and a snack. Closure possible depending on the weather.

Is there a restaurant in Mama Shelter Bordeaux hotel ?

Definitely, Mama Shelter Bordeaux has a restaurant:

• Restaurant Mama Bordeaux:
• French, Family style
• Open 7/7.
• Open all year.
• Opening times:
• Thu: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Fri: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sat: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sun: Lunch: from 12:30 to 16:00.Dinner: from 19:00 to 23:00.
• Mon: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Wed: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Tue: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Price range: $$Restaurant Mama Bordeaux website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 180 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

Is there a parking at Mama Shelter Bordeaux hotel ?

Mama's has 10 parking spots available : 20 EUR per night
Parking must be booked before arrival (by mail at reception.bordeaux@mamashelter.com or on the phone)
Mama and its parking are located inside the pedestrian zone.
Read carefully the confirmation email with the itinerary when you receive it, there are many information (GPS address, access code for the gate, and Google Maps screenshots)

How can I provide feedback about my stay at the hotel Mama Shelter Bordeaux?

To submit your feedback, please send an email to: reception.bordeaux@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Can I book a table in the restaurant of the Mama Shelter Bordeaux hotel?

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For more information about restaurant reservation, click HERE.

What time is breakfast served at hotel Mama Shelter Bordeaux?

Breakfast is served daily from 07:30 to 11:00.
The breakfast is served in On the rooftop.

We cannot serve breakfast in room.

What is the price of breakfast at Mama Shelter Bordeaux hotel ?

The breakfast is at 21 EUR on spot and 19 EUR if you add it online.
The children's breakfast is 9 euros for children under 12 years old.

What is the cancellation policy for Mama Shelter Bordeaux hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Bordeaux hotel offer brunch?

Mama's brunches will be back in autumn.

Are rooms at Mama Shelter Bordeaux hotel equipped with a shower, bath, or hot tub ?

All rooms have a shower.

Is there a bar at Mama Shelter Bordeaux hotel ?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Mon: from 12:00 to 01:00.
• Tue: from 12:00 to 01:00.
• Wed: from 12:00 to 01:00.
• Thu: from 12:00 to 02:00.
• Fri: from 12:00 to 02:00.
• Sat: from 12:00 to 02:00.
• Sun: from 12:00 to 00:00.
• Open to public

• Pets are accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Happy hour: from 16:00 to 18:00

- Have a look at our menu
- See our drink list here
- Click here for more details

Do you accept kids at Mama Shelter Bordeaux hotel ?

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:
•between 4 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.bordeaux@mamashelter.com.

What are the payment methods accepted at Mama Shelter Bordeaux hotel ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Diners
• Visa
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

What is supplied in the bathrooms at Mama Shelter Bordeaux hotel ?

All our rooms are equipped with towels, a hair dryer, and a 3in1 solid soap (shampoo, body and face)

What time is the check out at Mama Shelter Bordeaux hotel ?

To request a late checkout, please send an email to: reception.bordeaux@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address

Is it possible to make a reservation for a parking space at the Mama Shelter Bordeaux hotel?

To reserve a parking space, please send an email to: reception.bordeaux@mamashelter.com with the following information:
• Parking start date
• Parking start time
• Parking end date
• Parking end time
• Vehicle type
• Phone number
• Email address

Are pets (dogs and cats...) allowed at Mama Shelter Bordeaux hotel ?

Pets are welcome at Mama, in the rooms with an extra charge of 25€ per stay, with no weight limit and also in the restaurant.
• Pets are accepted in all bars and restaurants.

Are there any gym facilities at Mama Shelter Bordeaux hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Vitabike
19 Rue de Cheverus, 33000 Bordeaux, France
The distance is 0.2 km from the property
Directions

What time is the check in at Mama Shelter Bordeaux hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What is Mama Shelter Bordeaux hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Bordeaux hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Bordeaux hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Bordeaux hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Bordeaux hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT BODMAM
• Sabre RT 188867
• Galileo RT 24623
• Worldspan RT MABOD

What is the amount of the city tax at Mama Shelter Bordeaux hotel ?

City tax is 0.99 EUR per day and per person.

What are Mama Shelter Bordeaux hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

What is the minimum night stay at the Mama Shelter Bordeaux hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Bordeaux hotel ?

We offer long-stay discounts
-20% for stays superior to 4 days
There is no maximum length of stay

How early can I book a room at the Mama Shelter Bordeaux hotel ?

We do not offer any specific discount for early bookings.

Does Mama Shelter Bordeaux hotel do day passes ?

Please contact directly front desk at +33 5 57 30 45 45

FAQ

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