WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamadevelop.env.ennismore.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Taxes included in the price of accommodation. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) - A home address - A VISA number if issued In accordance with Czech law, we will not be able to welcome you without all of the above. If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a parking at Mama Shelter Prague hotel ?

We provide a parking space at the rate of 300 CZK/day or 40 CZK/hour.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• Pražská energetika Charging Station, Holešovice, Praga 7, Czechia
• The distance is 4.6 km from the property
• Directions

Bike parking:
We have a bike parking area.

What is the price of breakfast at Mama Shelter Prague hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 350 CZK
• Price for kids (under 12) : 175 CZK
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Is there a restaurant in Mama Shelter Prague hotel ?

Definitely, Mama Shelter Prague has a restaurant:

• Restaurant Mama Restaurant:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 11:30 to 21:45.
• Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 150 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

How can I provide feedback about my stay at the hotel Mama Shelter Prague?

To submit your feedback, please send an email to: reception.prague@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is the reception at hotel Mama Shelter Prague open 24/7?

The front desk is open 24/7

Do rooms at Mama Shelter Prague hotel include a welcome tray, coffee machine or kettle?

There is no coffee or tea machine in the room, but you can request a kettle at the reception against deposit of 500 CZK.

What time is breakfast served at hotel Mama Shelter Prague?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Mama restaurant.

We cannot serve breakfast in room.

Are pets (dogs and cats...) allowed at Mama Shelter Prague hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• free of charge
• Domesticated pets, accepted in the restaurant
• no size limit
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Is there a room service at Mama Shelter Prague hotel ?

We don't provide room service.

Does the Mama Shelter Prague hotel provide laundry services ?

We offer laundry services :

Are there any gym facilities at Mama Shelter Prague hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
FITINN fitnessstudio
Veletržní 24, Prague 7-Holešovice, Czechia
The distance is 0.2 km from the property
Directions

Are rooms at the Mama Shelter Prague hotel equipped with an iron or a clothes steamer?

Available on request for free: Iron & ironing board.

Not available: Clothes steamer.

What is the breakfast menu at Mama Shelter Prague hotel ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries, toasts, brown bread.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits.
. Dairy: butter, cheese, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: coffee, tea, fruit juice.
. Others: jams, honey.

May we leave our luggage before check in, at Mama Shelter Prague hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is there a swimming pool at Mama Shelter Prague hotel ?

We don't have a swimming pool

Does Mama Shelter Prague hotel provide meeting rooms?

Mama knows that sometimes you travel to work, and sometimes you work to travel. Luckily, she’s got it covered both ways. Her Prague home has six Ateliers, plenty of room to take a break and enjoy the ancient rooftops over food and wine, and comfortable bedrooms to unwind in at the end of the day.
• For more info, click HERE.

How can we get to Mama Shelter Prague hotel from the closest airport or train station ?

Public transport options are:

Airports
• Prague Airport (PRG), 14 km/9 mi, directions here

Train stations
• Praha-Holešovice Station, 2 km/1.0 mi, directions here
• Praha–Bubny Station, 0.7 km/0.4 mi, directions here

What is Mama Shelter Prague hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Prague hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Prague hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Are there any discount codes at Mama Shelter Prague hotel ?

We do not have any promo code available.

Why is it better to book directly at Mama Shelter Prague hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Prague hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Prague hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• JCB
• Diners
• Visa
• Union Pay
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 500 CZK per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

What is your tipping policy at Mama Shelter Prague hotel?

Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 10%
• Tips are in cash or card.
• Tipping link: here

Does Mama Shelter Prague hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT PRGMAM
• Sabre RT 016225
• Galileo RT E6028
• Worldspan RT MAPRG

Travel agents visiting us benefit from 20% discount.

What is the amount of the city tax at Mama Shelter Prague hotel ?

The city tax is 50 CZK per person per day and it is not included in your rate

What are Mama Shelter Prague hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter Prague hotel?

To request a room upgrade, please send an email to: reception.prague@mamashelter.com and prague@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Prague hotel?

There is no minimum stay at our property

FAQ

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